Compliance Content & Communications Vice President

Bring your Expertise to JPMorganChase. As part of Risk Management and Compliance you are at the center of keeping JPMorganChase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks and using your expert judgement to solve real-world challenges that impact our company customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box challenging the status quo and striving to be best-in-class.

As a Compliance Content and Communications Vice President in the Compliance Engagement and Behavioral Insights team you will own a portfolio of employee-facing compliance content and communications across approved channels. You partner with Compliance Risk Legal Technology Employee Experience Corporate Communications HR Content Operations and business stakeholders to translate complex requirements into clear accurate accessible guidance. You use feedback content performance and practical behavioral insights to improve clarity findability comprehension and employee follow-through. You help us deliver timely measurable communications in a control-oriented environment.

Job Responsibilities

• Draft edit proofread and improve employee-facing compliance content across approved channels
• Translate policies procedures regulatory requirements risk topics and control expectations into clear plain language while preserving the intended meaning.
• Create channel-appropriate content such as emails bulletins intranet articles portal content Teams posts training microlearning FAQs job aids and knowledge articles
• Develop risk-based content and communications plans aligned to the CCOR education calendar with clear audiences actions owners timing and success measures
• Tailor messaging by audience channel timing risk level and required employee action
• Apply practical behavioral insights to improve content framing timing sequencing comprehension and follow-through
• Lead UX writing and information architecture for policies help content inquiry forms routing logic virtual-agent responses and in-workflow prompts
• Manage stakeholder reviews and approvals by gathering requirements confirming accuracy resolving feedback and supporting timely publication
• Maintain editorial standards and audit-ready documentation including style guidance approvals version history metadata and records
• Coordinate intake scheduling accessibility publication and escalation paths for communications execution
• Use feedback metrics and employee questions to continuously improve clarity findability usefulness and employee action

Required qualifications capabilities and skills

• 6 years experience in content strategy compliance communications UX writing technical writing corporate communications employee communications service design product management or a related field
• Strong writing editing proofreading and plain-language skills that make complex information clear concise accurate and actionable
• Ability to simplify complex policy regulatory risk or control topics while preserving nuance and required meaning
• Experience creating employee-facing content across multiple channels and formats
• Experience managing stakeholder feedback review cycles approvals competing perspectives and senior stakeholder input
• Ability to partner effectively across compliance legal risk human resources technology operations employee experience corporate communications and business stakeholders
• Strong judgment when handling confidential sensitive regulatory risk or control-related information and attention to detail and commitment to quality consistency accessibility control discipline and audit readiness
• Ability to manage multiple deliverables deadlines changing requirements risks issues and dependencies in a fast-paced environment
• Test-and-learn mindset using feedback metrics and practical behavioral insights to improve content effectiveness
• Proficiency with Microsoft Office Microsoft Teams and SharePoint
• Practical experience using firm-approved generative AI tools responsibly for drafting summarizing testing or analyzing content

Preferred qualifications capabilities and skills

• Experience in financial services or another regulated environment
• Familiarity with CCOR employee compliance conduct risk operational risk controls or regulatory communications
• Experience supporting enterprise communications employee education campaigns or compliance reinforcement campaigns
• Experience with ServiceNow inquiry workflows case routing employee help channels or knowledge-management processes
• Experience with AEM or SharePoint publishing intranet and portal content management search optimization or content governance
• Experience writing for virtual agents chat experiences guided help or in-workflow prompts
• Familiarity with behavioral science approaches and communications measurement including controlled pilots or A/B testing