Community Relations Rep II (US)

Anticipated End Date:

Position Title:

Job Description:

Community Relations Representative II

Location: Springfield MO

Southwest Region of Missouri

Field: This field-based role enables associates to primarilyoperatein the field traveling to client sites or designated locations as their role requires with occasional office attendance for meetings or training. This approach ensures flexibility responsiveness to client needs and direct hands-on engagement.

Please note that per our policy on hybrid/virtual work candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment unlessaccommodationis granted as required by law.

The Community Relations Representative II is responsible for developing maintaining and activating community relationships across the Southwest Region of Missouri to support Healthy Blue Missouris Medicaid growth retention member engagement renewal education Adult Expansion outreach and community impact priorities.

How you will make an impact:

• Serves as an in-market representative for Healthy Blue across assigned Southwest Missouri counties building trusted relationships with community-based organizations faith-based organizations providers schools local agencies food access partners rural health partners and other organizations that serve Medicaid members potential members families and historically underserved populations.

• Supports a defined Southwest Missouri territory that includes rural high-poverty high-opportunity and priority hot zone communities.

• Responsible for planning and executing community engagement strategies that strengthen Healthy Blues local presence support member choice and retention activate community partners and generate measurable proof points for leadership reporting health equity Social Determinants of Health (SDOH) and community impact documentation.

• Supports key priorities including membership growth and retention renewal education Medicaid work requirement readiness value-added benefit awareness access to care HEDIS (Healthcare Effectiveness Data and Information Set)//quality initiatives maternal and child health behavioral health rural engagement and whole health/health equity outcomes.

• Leads and executes community engagement strategies across the assigned Southwest Missouri territory to support Medicaid membership growth retention plan choice Adult Expansion engagement and Healthy Blues brand reputation.

• Builds maintains and activates relationships with community organizations provider offices faith-based organizations schools food access partners local agencies rural health partners social service organizations and other partners serving Medicaid-eligible populations.

• Identifies plans coordinates and staffs in-person and virtual events partner-led engagements sponsorship activations Member Advisory Councils partner/provider events listening sessions and other outreach opportunities aligned to business market and MO HealthNet priorities.

• Educates members potential members and community partners on Healthy Blue benefits value-added benefits provider access care navigation Medicaid renewals redetermination expectations Adult Expansion needs and Medicaid work requirement readiness.

• Supports targeted outreach in priority counties and hot zone ZIP codes to increase engagement with members prospective members Adult Expansion populations families and individuals at higher risk for churn access barriers or unmet health and social needs.

• Strengthens partner activation by equipping community organizations with approved Healthy Blue messaging collateral resources and referral pathways to help expand reach to Medicaid members and prospective members.

• Serves as a liaison between Healthy Blue and community partners to identify local needs cultural considerations rural access barriers service gaps SDOH needs member experience issues and opportunities to improve engagement and retention.

• Conducts community and partner presentations to increase awareness of Healthy Blues value proposition provider network value-added benefits digital tools Sydney app member resources and available programs.

• Partners with internal teams to align outreach with HEDIS/quality priorities maternal and child health preventive care behavioral health rural access SDOH health equity Medicaid reconciliation and renewal readiness initiatives.

• Captures community insights partner feedback member stories testimonials photos event outcomes member touches and engagement results to support leadership reporting RFP storytelling media opportunities and documented proof of local impact.

• Tracks all outreach marketing engagement event and partner activities accurately and timely in Salesforce or other required systems including attendance member/prospective member interactions engagement hours outcomes follow-up needs and partner results.

• Identifies opportunities to strengthen event pipeline partner-led engagement sponsorship activation social media or public relations opportunities and community visibility without unnecessary additional spend.

• Maintains a consistent cadence of in-person and virtual engagement activity to meet enterprise engagement expectations including Full Events Quick Events partner meetings member education and community outreach.

• Collaborates with regional peers leadership and cross-functional partners to ensure Southwest Region engagement efforts are coordinated compliant measurable and aligned to Healthy Blue Missouri priorities.

Minimum Qualifications:

• HS diploma or equivalent and a minimum of 2 years of experience in healthcare community outreach sales marketing public relations nonprofit engagement social services or a related environment; or any combination of education and experience that would provide an equivalent background.

• Valid drivers license and access to a motor vehicle with valid motor vehicle insurance required.

Preferred Skills Capabilities and Experiences:

• AD or BA/BS preferred.

• Ability to travel regularly throughout the assigned Southwest Missouri territory including rural communities and evening or weekend events as business needs require.

• Experience working with Medicaid managed care community-based organizations providers faith-based organizations schools public health social services rural communities or underserved populations preferred.

• Knowledge of Missouri Medicaid/MO HealthNet Medicaid renewals Adult Expansion populations rural health access barriers SDOH health equity and community engagement strategies preferred.

• Knowledge of the provider network supporting the Southwest Missouri delivery area and understanding of Healthy Blue and competitor value-added benefits preferred.

• Strong relationship-building presentation communication event planning organization follow-up and partner activation skills preferred.

• Experience using Salesforce or another CRM/database to document outreach engagement activity partner interactions event outcomes and member/prospective member touches preferred.

• Ability to work independently in the field manage multiple priorities represent the organization professionally and escalate community insights risks and opportunities to leadership.

• State health insurance licensure preferred. Insurance license may be required dependent on state.

Job Level:

Workshift:

Job Family:

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes including those submitted to hiring managers are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy power our business outcomes and drive our shared success - for our consumers our associates our communities and our business.

We offer a range of market-competitive total rewards that include merit increases paid holidays Paid Time Off and incentive bonus programs (unless covered by a collective bargaining agreement) medical dental vision short and long term disability benefits 401(k) match stock purchase plan life insurance wellness programs and financial education resources to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager associates are required to work at an Elevance Health location at least once per week and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age citizenship status color creed disability ethnicity genetic information gender (including gender identity and gender expression) marital status national origin race religion sex sexual orientation veteran status or any other status or condition protected by applicable federal state or local laws. Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws including but not limited to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 Florida Agency for Health Care Administration.

NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13 the posting will automatically come down on 3/12 at 11:59:59 other words the job is posted until 3/13 not through 3/13.