Community Operations Director

About Us:

Come reimagine care with us! Were on a mission to change the way medical care is delivered around the country.

By supplying home-based medical care to patients who need it most WellBe is changing lives by providing care wherever our patients call home. WellBes primary care services are delivered by a team of licensed clinicians in the comfort of the patients home. By combining the strength of physicians nurse practitioners social workers paramedics and other healthcare professionals WellBe delivers an extra level of support to the patients we serve in their communities.

This high-risk population is typically underserved and challenged with access to care which we provide. To address these problems we have elected to bring the care to the patient instead of trying to bring the patient to the care. WellBes clinician-led geriatric care teams provide concierge-level medical care and social support in the home as well as delivering and coordinating across the entire care continuum from chronic care and urgent care in the home to hospital to skilled nursing facility to assisted living to palliative care to end-of-life care.

Joining WellBe means joining a growing purpose-driven organization to deliver the highest quality care to our senior communities and to make an impact on lives every day.

Why WellBe

WellBes Culture is Welcoming

• Be part of something important:
• Be part of pioneering a new way of healthcare that is revolutionizing the industry.
• A patient-focused environment that ensures patients can live a fulfilling life whatever their health level is. Our focus is to give our patients more good days.
• Give yourself incredible opportunities:
• Growth and development opportunities across expanding markets in the company and celebrate success on a global scale.
• Training in the WellBe model and team-based care. Full in-person orientation vision mission and values introduction and instilling cultural ideals. Respect and trust for how you work and how you make a difference.
• Work as part of a collaborative team with a strong team culture.
• You own your role contribute to the team and feel the enormous impact on lives.
• Leadership that listens trusts empowers and supports.
• Empowerment and ownership for solving problems that arise and doing the right thing in each interaction.
• Pioneering a new way of healthcare that is revolutionizing the industry.

What we offer:

• Full-time permanent work seeing patients in their home traveling around to other home locations. Work during the daytime flexible schedule and on-call and competitive total rewards package including health benefits dental vision life insurance dependent care reimbursement STD/LTD 401k match with immediate vesting paid time off / floating holidays commuter/transportation (mileage) reimbursement and educational reimbursement.
• The opportunity to work with a progressive company who is making a difference each day with every patient.

About the Position:

The Community Operations Director is responsible for modeling the WellBe values and mission. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the Company among all departments and all external stakeholders. The Community Operations Director role helps to support ongoing leadership and operational management of assigned geographies. S/he is responsible for following the rules and regulations of state and federal regulatory agencies and other certified agencies for their region. This position is responsible for providing operational and patient care leadership while supporting the companys overall business strategy and supports the daily implementation for all clinical operations and quality patient care related functions and performance of the assigned geography. The Community Operations Director is expected to foster positive and effective working relations with senior leadership and management local market management and business ancillary departments for the purpose of achieving the companys vision mission and objectives.

WellBe Clinical Director - What to Expect:

• Provides primary leadership for APPs in assigned geography.
• Responsible for ongoing clinical and professional growth and development of all APPs in their assigned geography.
• Develops and maintains good working knowledge and expertise of all key clinical areas to support the care delivery for high-quality patient care clinical practice compliance quality functions and patient/member experience.
• Provides input for operational and clinical improvements.
• Analyze data determine trends formulate action plans to address areas of need and execute plans to achieve business goals.
• Provide effective local operational leadership for execution for implementation of new initiatives and existing processes.
• Executes key program goals and focuses on KPIs for their geography.
• Helps to train and ensure all market assigned colleagues are aware of and comply with company government and patient policies procedures and regulations.
• Continually monitors market for educational needs and works with clinical director and education team to identify market or business wide opportunities for educational gaps.
• Recruits hires orients provides mentorship and evaluates new staff positions to meet WellBe and patient needs.
• Works directly with key roles and Community Medical Directors within the assigned Region.
• Carries out all supervisory responsibilities in accordance with the organizations policies and applicable laws.
• Functions in WellBe APP assigned role as needed to support market growth development and educational needs including supporting a small patient panel based on market needs.

Must Haves

Educational/Experience Requirements:

• Valid Nurse Practitioner license with completed certification in areas of Family Adult or Adult/Gero.
• Masters Degree or higher (required)
• Minimum of 3-5 years of direct people leadership/management experience (required)
• Minimum of 5 years of NP or related nursing work experience
• Previous experience in home care hospice palliative care or geriatrics strongly preferred other complex patient health care experience also beneficial.
• Prior start up experience (preferred)
• CPR certification (Required).
• DEA possession or eligibility

Required Skills and Abilities:

• Proficient with office software including Electronic Health Record Scheduling Software and Ring Central Applications.
• Microsoft Office experience
• Time management
• Community resource relationship building
• Cross team collaboration
• Tracking university contract affiliation agreements
• Delegation
• Advocacy skills
• Developing and managing processes
• Developing standards

Supervisory Responsibility: Directly oversees staff within an assigned geographical area.

Travel Requirements:

Travel requirements: Travel may be required up to 50% locally.

Work Conditions:

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the colleague is regularly required to use hands to finger handle or feel; talk and hear. The colleague frequently is required to stand sit and reach with hands and arms. The colleague is occasionally required to walk; climb or balance; stoop kneel crouch or crawl; and taste or smell. The colleague must frequently lift and/or move more than 35 pounds. Specific vision abilities required by this job include close vision.

WellBe Senior Medical is an equal opportunity employer. We embrace diversity inclusion and equity and encourage all interested readers to apply at preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add modify change or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role.