Community Navigator

About Us

The Just One Projects mission is to increase access to food resources and supportive services to build a stronger healthier and more connected community. The Just One Project has a culture of attracting the most passionate and talented people to represent The Just One Project by reinforcing strong values work life balance and diversity. We know that our company culture ultimately affects client experience. Every program is designed with our clients in mind; we are client-centric.

Everything we do is guided by our core values: Respect Integrity Innovation and Compassion and by our Gold Standard of service. We believe every person who walks through our doors deserves to be treated with the same care dignity and respect as youd want for your own family whether theyre picking up groceries or asking for help with something much harder. Were looking for someone who doesnt just agree with these values but lives them out in how they treat every neighbor they serve.

About the Role

As a Community Navigator youll be the first friendly face and first point of connection for community members walking through our doors often on one of the hardest days of their week. Youll listen assess what someone needs and connect them to the right support quickly and with compassion whether thats food housing healthcare benefits or employment resources. This role moves fast and matters deeply. You wont just be processing intakes. Youll be building the relationships inside our programs and across the community that make sure every neighbor who walks in gets connected to real help.

Typical schedule is Monday through Friday 8:00 a.m. to 4:30 p.m. On weeks with a scheduled Pop Up & Give event staff work a half day Friday and a Saturday shift instead of the standard Friday or another adjusted day as approved by their supervisor. This occurs approximately 6 times per year.

What Youll Do

• Be the welcoming first point of contact for walk in phone and referred community members
• Conduct brief compassionate intake conversations to understand immediate needs
• Connect community members to the right internal programs and trusted external partners
• Help with applications for benefits identification and other essential paperwork
• Follow up to make sure the connection actually worked and identify what else someone might need
• Build strong relationships with community partners so referrals are fast and reliable
• Step in with crisis support and connect people to emergency services when needed
• Represent The Just One Project at community events and outreach including 6 Saturday Pop Up & Give events per year
• Keep accurate timely records of every connection made

What You Bring

• Associates degree in Social Work Human Services or a related field required Bachelors preferred or equivalent experience
• 2 years in nonprofit human services or a customer facing role
• Fluency in English and Spanish
• A valid unrestricted Nevada drivers license and reliable local travel between sites and partner locations
• Ability to obtain a Nevada Food Handler Safety Training Card within 30 days of hire
• A client centered trauma informed approach and genuine care for people from all walks of life
• Comfort in a busy fast moving high traffic environment
• A genuine connection to our mission and a commitment to living out our core values of Respect Integrity Innovation and Compassion in your daily work

Compensation and Benefits

$23.00 to $25.00 per hour based on experience. As a Staff Tier team member youll also receive:

• Health Dental and Vision coverage
• Additional insurance options including Life Insurance AD&D Critical Illness Accident Insurance Short and Long Term Disability and Pet Insurance
• 403(b) retirement plan with 3% employer match
• Paid Time Off accrued from your start date
• 2 floating holidays
• Birthday Pay
• Bereavement pay
• 8 weeks of paid parental leave
• Over 6 weeks of paid holiday time off per year

The Just One Project is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability protected veteran status sexual orientation gender identity or any other legally protected characteristic.

Employment is contingent upon successful completion of a criminal background check drug screening motor vehicle report employment verification and reference checks as permitted by law.