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Community Marketing Lead
Job Location:
Job Location:
Mountain View, CA - USA
Yearly Salary:
$ 160000 - 215000
Yearly Salary:
Posted:
3 July 2026 (30+ days ago)
Posted:
Application Deadline:
14 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
About Glean:
Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industrys most advanced enterprise search has evolved into a full-scale Work AI ecosystem powering intelligent Search an AI Assistant and scalable AI agents on one secure open platform. With over 100 enterprise SaaS connectors flexible LLM choice and robust APIs Glean gives organizations the infrastructure to govern scale and customize AI across their entire business - without vendor lock-in or costly implementation cycles.
At its core Glean is redefining how enterprises find use and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people content and activity delivering deeply personalized context-aware responses for every employee. This foundation powers Gleans agentic capabilities - AI agents that automate real work across teams by accessing the industrys broadest range of data: enterprise and world structured and unstructured historical and real-time. The result: measurable business impact through faster onboarding hours of productivity gained each week and smarter safer decisions at every level.
Recognized by Fast Company as one of the Worlds Most Innovative Companies (Top 10 2025) by CNBCs Disruptor 50 Bloombergs AI Startups to Watch (2026) Forbes AI 50 and Gartners Tech Innovators in Agentic AI Glean continues to accelerate its global impact. With customers across 50 industries and 1000 employees in more than 25 countries were helping the worlds largest organizations make every employee AI-fluent and turning the superintelligent enterprise from concept into reality.
If youre excited to shape how the world works youll help build systems used daily across Microsoft Teams Zoom ServiceNow Zendesk GitHub and many more - deeply embedded where people get things done. Youll ship agentic capabilities on an open extensible stack with the craft and care required for enterprise trust as we bring Work AI to every employee in every company.
About the Role:
Glean is seeking a Community Marketing Lead to build grow and humanize our customer community the this role you will own the day-to-day experience of our admins champions and power users across our community channels and customer email comms turning them into an engaged network that drives product adoption peer-to-peer learning and customer advocacy. Youll design and run programs that connect customers to each other and to Glean create clear feedback loops into Product and Marketing and make our community a strategic engine for retention and growth. This is a highly cross-functional visible role for someone who loves working with customers and bringing structure to a fast-growing AI-first environment.
You will:
- Own the day-to-day customer engagement strategy for the Gleaniverse including programming content and moderation that keeps admins and power users active informed and connected.
- Design and run community programs (office hours webinars cohort sessions spotlights AMAs) that help customers discover new use cases deepen product expertise and accelerate adoption.
- Partner closely with Customer Success Product Marketing and Support to translate roadmap updates launches and best practices into clear customer email communications community posts and scalable enablement.
- Create and maintain community playbooks guidelines and an internal community toolkit so Sales CS and Marketing can easily plug into community programs and request campaigns or announcements.
- Build feedback loops from the community into Product and GTM teams turning questions feature requests and success stories into inputs for roadmap content and customer marketing.
- Define and track core community health metrics (membership user engagement program participation impact on adoption) and use these insights to refine programming and prove business impact over time.
- 8 years of experience in community management customer comms customer experience or a closely related role in B2B SaaS preferably with ownership of a customer or admin community.
- Strong program builder who can design launch and iterate on customer engagement programs events and customer communications balancing strategy with hands-on execution in a fast-paced environment.
- Exceptional written and verbal communicator comfortable drafting clear on-brand copy presenting to customer audiences and engaging confidently with both end users and executive stakeholders.
- Highly organized and detail-oriented able to manage multiple programs calendars and stakeholder needs while maintaining a consistent high-quality community experience.
- Collaborative and customer-obsessed with a track record of working cross-functionally with Marketing Product Customer Success and Support teams to deliver shared outcomes.
- Comfortable learning and championing AI products; youre curious about how customers use AI at work and excited to translate their stories and workflows into community programs.
- Basic comfort with analytics to monitor and report on performance.
- Experience with Gradual and Sendgrid preferred
- This role is hybrid (4 days a week in our Mountain View or San Francisco office)
The standard base salary range for this position is $160000- $215000 annually. Compensation offered will be determined by factors such as location level job-related knowledge skills and experience. Certain roles may be eligible for variable compensation equity and benefits.
We offer a comprehensive benefits package including competitive compensation Medical Vision and Dental coverage generous time-off policy and the opportunity to contribute to your 401k plan to support your long-term goals. When you join youll receive a home office improvement stipend as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events and provide healthy lunches daily to keep you fueled and focused.
Were committed to building and sustaining a diverse inclusive workplace. We strive to attract and retain people with a wide range of backgrounds experiences and perspectives and we do not discriminate on the basis of gender ethnicity sexual orientation religion civil or family status age disability or race.
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AI-First Mindset at Glean:
At Glean AI fluency is core to how we work and were committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process youll complete a brief AI-focused exercise or discussion so we can understand how you think about design and use AI to drive impact in your role. Feel free to reference any tools platforms or workflows you use today prior Glean experience isnt required.
Global Data Privacy Notice for Job Candidates and Applicants:
Depending on your location the General Data Protection Regulation (GDPR) California Consumer Privacy Act (CCPA) or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our . By submitting your application you are agreeing to our use and processing of your data as applicants and their applications are subject to arbitration of disputes as outlined in our Applicant Arbitration Agreement.
By clicking Submit Application I confirm that I have read the Global Data Privacy Notice and the Applicant Arbitration Agreement and I agree to the terms.
About Company
Glean was created to deliver healthy and fresh foods - made directly from fruits and vegetables - into your hands! Sweet Potato Flour & Pumpkin Flour now available. Our team is made up of a handful of passionate people who have worked in food and agriculture most of their careers - ... View more
