Community Liaison Field Based

Location: with offices in Shrewsbury and Needham - you will travel throughout our territory and report to the Needham office
Territory: MetroWest Boston & Worcester County

Build Relationships That Make a Difference

At METRO-TOTAL CARE we believe the right care can change someones life.

For more than 40 years nationallyand locally since 1992 in MetroWest Boston and 2001 in Worcester Countyweve helped older adults remain safe independent and comfortable in their own homes.

Families often come to us during stressful and emotional moments. They may be referred by a hospital a senior living community a physician a social worker or a trusted professional who knows they need support.

Our role is to be the trusted partner those professionals confidently turn to when non-medical home care is the right solution.

Were looking for someone who can help us build and strengthen those relationships throughout our community.

About the Role

This is a field-based position for someone who enjoys meeting people building lasting professional relationships and becoming a trusted resource within the healthcare and senior services community. This is a relationship-focused B2B role where you will develop partnerships with healthcare and senior care professionals who help connect older adults and families with the right home care support.

Youll spend most of your time visiting referral partners attending networking events participating in community organizations and developing relationships with professionals who help older adults and their families navigate care decisions. You may also occasionally interact directly with prospective clients and families seeking guidance about home care options.

Success in this role isnt measured by making sales callsits measured by earning trust. The relationships you build will naturally lead to opportunities to help more families receive exceptional care.

What Youll Do

Build and nurture relationships with hospitals rehabilitation facilities physician practices senior living communities social workers case managers elder law attorneys geriatric care managers and other community partners.
Become a trusted resource for professionals seeking high-quality non-medical home care for their clients and patients.
Represent METROTOTAL CARE at networking events health care meetings community organizations and educational programs.
Maintain regular contact with referral partners through thoughtful follow-up and ongoing relationship development.
Increase awareness of METROTOTAL CARE throughout our MetroWest Boston and Worcester County territory.
Learn our operations caregiver recruitment client intake process and care coordination so you can confidently speak about what makes our team different.
Collaborate closely with our office team to ensure every referral receives exceptional service from the first phone call onward.

Who You Are

You genuinely enjoy connecting with people and building authentic professional relationships.

Youre naturally curious and enjoy learning about the challenges healthcare professionals families and community partners face every day.

You understand that trust is earned over time through consistency responsiveness and integrity.

Youre self-motivated organized and comfortable managing your own schedule while spending most of your day in the community.

Most importantly you care about helping older adults and their families find the right support at the right time.

Required Qualifications

Experience building professional relationships and developing referral partnerships within healthcare senior care home care home health hospice senior living rehabilitation case management social services or a closely related field.
Excellent interpersonal communication and networking skills.
Ability to work independently in a field-based role while collaborating with an internal team.
Valid drivers license and reliable transportation for local travel.

Preferred Qualifications

Were especially interested in candidates who have experience working with or alongside:

Hospitals
Rehabilitation facilities
Skilled nursing facilities
Assisted living or memory care communities
Physicians and medical practices
Social workers
Case managers
Geriatric care managers
Elder law professionals
Other organizations serving older adults

An established professional network within the MetroWest Boston and/or Worcester County senior care community is a significant advantage.

Compensation & Benefits

Base salary: $65000$75000 depending on experience
Uncapped performance-based bonus
First-year on-target earnings typically $75000$110000
Health dental and vision insurance
401(k)
Paid vacation sick time and company holidays
IRS mileage reimbursement

Why METROTOTAL CARE

METROTOTAL CARE is locally owned and operated with decades of history serving our communities.

Were known for our compassion professionalism and what we call our SPECIALNESSdoing the right thing for our clients caregivers referral partners and one another.

Were looking for someone who wants to become a respected member of the local senior care community while helping more families receive exceptional care.

To Apply

Please submit your resume along with a brief note describing:

Your experience working within healthcare senior care or related community organizations.
The types of professional relationships youve developed throughout your career.
Why this opportunity interests you.

If youve built trusted relationships that made a meaningful difference for the people you served wed love to hear your story.