Community Engagement Manager

Why Join CINQCARE

CINQCARE is a provider-led community-based health and care partner dedicated to improving the health and well-being of those who need care the most with a deep commitment to high-needs urban and rural communities. Our local physicians nurses and caregivers work together to serve people and the communities they live in beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible often in-home because we know a deep understanding of our patients race culture and environment is critical to delivering improved health outcomes. By empowering patients providers and caregivers with the support they need we strive to make health and care a realitynot a burdenevery single day. Join us in creating a better way to care.

Position Overview

The Experience Manager leads a team of frontline Experience Specialists in building trust activating engagement and connecting Family Members to the care they this role you will coach and support your team design outreach strategies that resonate locally and serve as the bridge between national priorities and neighborhood realities. You are the companys mayor on the ground building impactful relationships with local change agents such as faith leaders small business owners chambers of commerce neighborhood associations and block party headliners to ensure that the work we do is woven into the daily fabric of the community.

Key Responsibilities

• Lead coach and support Experience Specialists in delivering trust-first community- centered engagement.
• Translate strategy into local action: set daily/weekly outreach priorities playbooks and pivots.
• Track team performance against KPIs (outreach trust scores story collection engagement conversions).
• Partner with nurses social workers and clinical operations to ensure seamless handoffs and follow-up.
• Build and maintain local influence maps (faith institutions civic leaders businesses community hubs).
• Represent the company at community events and strengthen partnerships with local organizations
• Conduct regular telephonic outreach review and accompanied field visits to model best practices and ensure fidelity to the companys engagement approach.
• Collaborate with the national engagement team to adapt strategies for local market needs.
• Elevate stories insights and barriers from the field to inform leadership and strategy.

Required Qualifications

• Associate degree or a combination of education and experience required; B.S. or B.A. preferred.
• 5 years leading community outreach field sales political canvassing or public health engagement.
• Proven track record as a frontline leader in performance-driven environments with quotas and regular reporting expectations.
• Deep lived connections in the target community; able to speak the language of local faith and civic networks.
• Comfortable with mobile data capture tools Salesforce (or similar) and basic analytics dashboards.
• Willingness to work evenings and weekends for community events; valid drivers license and reliable transportation.
• Bilingual (Spanish Haitian Creole Russian or other local language) a plus

The working environment and physical requirements of the job include:

In-office work is performed indoors in a traditional office setting with conditioned air artificial light and an open workspace.

In this position you will need an to communicate with customers vendors management and other co-workers in person and over devices sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 10 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals calculator copiers and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports memos and other documents to conduct business.

Equal Opportunity & Reasonable Accommodation Statement

CINQCARE is an Equal Opportunity Employer committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race color religion sex sexual orientation gender identity national origin disability veteran status or any other protected characteristic under applicable law.

If you require a reasonable accommodation during the application or employment process please indicate this in your application or speak with your recruiter during the hiring process.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities duties and skills required. Management reserves the right to modify add or remove duties as necessary.

Our Benefits

At CINQCARE we care for our team like we care for our patientsholistically. We offer flexible comprehensive benefits so you can thrive while delivering top-notch care.

• Medical Plans: Two comprehensive options offered to Team members.
• 401K: 4% employer match for your future.
• Dental & Vision: Flexible plans with in-network savings.
• Paid Time Off: Generous PTO holidays and wellness time.
• Extras: Pet insurance commuter benefits mileage reimbursement CME for providers and company-provided phones for field staff.