Community Concierge Navigator

General Statement of Duties

Make a Difference in the Everyday.

Heritage Pointe of Fort Wayne is seeking a Full-Time Community Concierge Navigator to be the trusted go-to resource for our villa residents.

Youll enhance daily life solve problems coordinate services and create meaningful connections.

The ideal candidate is warm organized patient resourceful and passionate about serving older adults. If you love helping people and making every day a little easier wed love to meet you!

Essential Job Functions

• Resident Engagement: Welcome residents and visitors respond to requests and create a warm supportive community atmosphere.
• Resident Assistance: Coordinate transportation appointments personal services deliveries reservations and other day-to-day requests.
• Community Coordination: Share information about activities events amenities and local resources; assist new residents with tours and community orientation.
• Communication & Collaboration: Serve as a liaison between residents and community departments including maintenance housekeeping and wellness services.
• Problem Solving: Address resident concerns with professionalism and compassion; identify opportunities to enhance the resident experience and coordinate solutions with management.
• Administrative Support: Manage calls messages requests and follow-up; maintain accurate records and prepare welcome materials itineraries and special arrangements as needed.
• Events & Activities: Assist with planning and coordinating resident events outings and social activities that promote engagement and connection.

Values and Leadership Expectations

• Grace Leads with humility patience courage and accountability; listens before responding; handles conflict constructively; and treats mistakes and setbacks as opportunities for learning and improvement.
• Compassion Keeps resident well-being at the center of decisions recognizes the needs of employees and families and responds with empathy urgency fairness and appropriate support.
• Respect Protects dignity confidentiality resident rights and professional boundaries; values diverse perspectives; communicates directly and professionally; and creates an environment where people feel safe to speak up.
• Leadership Models ethical judgment ownership collaboration consistency and evidence-based decision-making; makes timely decisions; develops others; addresses performance and risk promptly; and aligns the community with organizational goals.

Job Qualifications

• Friendly and have desire to work with elderly population.
• Good listener organized and able to work independently.
• Able to communicate effectively with staff residents and families.
• Must know and uphold Resident Rights.
• Prior experience in customer service hospitality or a concierge role is preferred.
• Experience working with older adults or in a retirement community is highly desirable.
• All applicants will undergo a drug screen criminal history check and physical as part of the interview process.

Knowledge Skills and Abilities

• Warm approachable and compassionate with a genuine desire to work with older adults.
• Strong customer service communication and interpersonal skills with patience and empathy.
• Highly organized and detail-oriented with the ability to multitask prioritize and respond efficiently to resident needs.
• Strong problem-solving skills with sound judgment and attentiveness.
• Commitment to resident dignity rights privacy and person-centered care.
• Professional and discreet when handling confidential or sensitive information.
• Ability to create positive purposeful and engaging experiences for residents.
• Basic proficiency with computer systems resident management software and scheduling tools.
• Ability to work effectively independently and as part of a team.

Work Schedule and Availability

• Full-time in-person position.

• Hours may vary and can include weekends and evenings depending on the communitys needs.

• Reliable attendance and punctuality are essential.
• Must be available to participate in scheduled community activities and events.

Physical Requirements

• Ability to stand walk sit and move throughout the community for extended periods.
• Ability to assist with resident activities as needed.
• Ability to occasionally lift carry push or pull activity supplies carrying packages or helping with mobility devices.
• Ability to bend stoop reach and perform routine physical tasks.
• Ability to respond safely and appropriately to residents needs.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.

Expectations of All Employees

1. Support the organizations mission vision values policies and commitment resident-centered service.
2. Maintain confidentiality and comply with HIPAA and other privacy requirements applicable to the position.
3. Complete required education meetings and professional development activities.
4. Follow infection prevention safety emergency preparedness and other applicable policies and procedures.
5. Demonstrate professional conduct reliable communication collaboration and respect in interactions with residents families employees visitors and partners.
6. Perform other duties as assigned consistent with the positions scope and organizational needs.

Acknowledgement

This job description summarizes the primary duties and expectations of the position. It is not intended to be an exhaustive list of every responsibility skill effort or working conditions associated with the role. Duties may be assigned modified or removed based on resident needs operational requirements and applicable law. Nothing in this job description alters the at-will employment relationship or creates a contract of employment. I acknowledge that I have reviewed this job description and understand that I am responsible for performing the essential functions of the position with or without reasonable accommodation and for complying with organizational policies professional standards and applicable laws and regulations.

Heritage Pointe (HP) is committed to the full inclusion of all qualified keeping with our commitment HP will take steps to ensure that people with disabilities are provided reasonable accommodations. Accordingly if reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the position and/or to receive all other benefits and privileges of employment please contact HR at .