Communications Switchboard Coordinator

Since 1885 CHI St. Alexius Health has been dedicated to leading health care in this region by enriching the lives of patients through the highest quality of care. We seek to continue our tradition of success and innovation with individuals dedicated to delivering the highest level of expertise and we can continue to grow and support the legacy of CHI St. Alexius Health for many years to come.

CHI St. Alexius Health is a regional health network with a tertiary hospital in Bismarck the system also consists of critical access hospitals (CAHs) in Carrington Dickinson Devils Lake Garrison Turtle Lake Washburn and Williston and numerous clinics and outpatient services. CHI St. Alexius Health manages four CAHs in North Dakota - Elgin Linton and Wishek as well as Mobridge Regional Medical Center in Mobridge S.D. CHI St. Alexius Health offers a comprehensive line of inpatient and outpatient medical services including: a Level II Trauma Center primary and specialty physician clinics home health and hospice services durable medical equipment services a fitness and human performance center and ancillary services throughout western and central North Dakota.

CHI St. Alexius Health is part of CommonSpirit Health a nonprofit Catholic health system dedicated to advancing health for all people. It was created in February 2019 through the alignment of Catholic Health Initiatives and Dignity Health. CommonSpirit Health is committed to creating healthier communities delivering exceptional patient care and ensuring every person has access to quality health care.

As our Communications Switchboard Coordinator you will help the communications team and hospital departments so they can provide seamless high-quality connectivity and support for our patients staff and providers. Every day you will oversee all switchboard operations and provide direct leadership to our Communications Operators. You will be expected to train staff coordinate with IT to maintain essential communication systems and software and analyze operational data to drive performance improvements. To be successful in this role you must possess strong leadership abilities technical proficiency with communications equipment and a proven track record of fostering a positive service-oriented environment.

• Operations Oversight: Manage the telephone switchboard and communications staff across all locations ensuring 24/7 service delivery and seamless communication between providers and patients
• Team Leadership: Direct daily operations including staff scheduling setting performance goals providing constructive feedback and facilitating professional development
• Training & Customer Excellence: Lead in-house training on communication standards and customer service while implementing strategies to improve overall satisfaction for internal and external stakeholders
• System & Directory Management: Collaborate with IT to oversee essential communication infrastructureincluding phones pagers and hospital directoriesto ensure reliable functionality
• Cross-Departmental Coordination: Manage complex on-call schedules and serve as the primary liaison between departments to resolve service complaints and maintain continuity of care
• Strategic Administration: Lead departmental meetings maintain accurate documentation and proactively pursue personal and professional growth to align with organizational goals

Required

• High School graduate or equivalent AND minimum of 1 year experience in the discipline OR 5 years of directly related work experience
• Any certifications/education as required by the department
• Strong knowledge of switchboard operations and organizational communication strategies; excellent time management and record keeping skills; working understanding of switchboard and other telecommunications systems; excellent verbal and written communication skills; ability to present complex issues in understandable manner; fluent in software applications and Google office suite applications

Preferred

• Previous supervisory experience