Communications & Stewardship Coordinator

This position may involve shift flexibility weekend hours and responsiveness during times of high need.

Every individual at APA! is responsible for working in collaboration with volunteers; making sure volunteers are recruited trained and feel impactful through their efforts at APA!. A core part of this role is creating a welcoming and empowering experience for volunteers including assisting with onboarding training and volunteer engagement as part of the day-to-day workflow.

• Manage the Constant Companions (monthly giving) program acknowledge gifts conduct donor stewardship (cards phone calls emails) and support acquisition strategies.
• Write donor stories and newsletters and assist with content collection for donor communication campaigns.
• Assist with media outreach story sourcing and representing APA! at corporate and community events.
• Support the Corporate Philanthropy Officer role by managing and triaging partner inquiries drafting invoices and contracts and conducting prospect research and outreach.
• Support internal messaging and team communication needs.
• Work collaboratively with volunteers to complete day-to-day tasks contributing to a culture of shared effort and mutual respect.
• Actively contribute to a volunteer-powered culture by partnering with volunteers during every shift and helping create an inclusive welcoming environment
• Work alongside volunteers to complete daily tasks ensuring the work is shared and collaborativenot siloed
• Support the recruitment and onboarding process by welcoming new volunteers and helping them get oriented to the program
• Help retain volunteers by offering encouragement guidance and feedback during shared work
• Recommend strong volunteers for deeper involvement or specialized roles to your supervisor or volunteer manager
• Contribute to a positive culture by recognizing volunteer contributions through appreciation gratitude and shoutouts
• Help set volunteers up for success by clearly explaining tasks providing hands-on guidance and offering in-the-moment support

The above statements are intended to describe the general nature and levels of work to be performed and are not intended to be an exhaustive list of all duties.

• Must be able to work around animals (including diseased injured and/or potentially aggressive animals) loud noises and inclement weather.
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• If reasonable accommodations are requested reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship to the organization.

• 1-2 years experience in philanthropy communications or a similar field (Internships and senior-level university coursework may count).
• Excellent written communication skills with a flair for crafting stories.
• Working proficiency in Google Suite.
• An authentic passion for animals and commitment to APA!s mission.

• Committed to embodying APA!s Core Values: Innovation Respect Drive Resourcefulness and Inclusion and cultural values: Humble Hungry Smart
• Commitment to APA!s customer experience expectations
• Passion for working well with staff volunteers and customershelping all individuals feel successful appreciated and connected to APA!s mission
• Strong commitment to volunteer engagement and support; dedicated to working well with volunteers across all roles
• Comfortable working cross-functionally and serving as a liaison between volunteers customers and team members
• Effective written and verbal communication skills; able to interpret rules procedures and instructional materials
• Self-starter with strong time management; able to work independently and collaboratively
• Excellent interpersonal skills; maintains a calm and professional presence in all situations
• Strong attention to detail and high standards for quality
• Adaptable to change and able to perform related duties as needed
• Dedicated to delivering an exceptional and inclusive customer experience

WORK ENVIRONMENT:

• Animal shelter office environment with exposure to environmental conditions that include working with and near animals
• Uses own transportation to travel and transport
• Work is normally performed inside; some outside work is required
• Exposure to unpleasant odors and noises.
• Exposure to bites scratches and animal waste
• Possible exposure to contagious diseases
• Occasional after-hours or weekend work may be required to support program needs

• This position reports directly to the Director of Advancement

• This is an exempt full-time seasonal position of 40 hours per week
• This is a seasonal position of up to 90 days
• Shift and schedule flexibility is required as weekly schedule is subject to change
• Able to work evenings weekends and holidays as needed

• This is an onsite position with time split between three of our locations (days at each site vary dependent on need):
• APA! Main - Town Lake Animal Center 1156 West Cesar Chavez Austin TX 78703
• APA! Shelter Pet Hospital - 4942 US HWY 290 Austin TX 78735
• Tarrytown Corporate Office 2414 Exposition Blvd Suite B-100 Austin TX 78703
• May travel to offsite locations as needed

All employees are eligible for access to an Employee Assistance Program Discounted Perks Programs fully subsidized Pet Insurance and time off incentives.

EQUAL EMPLOYMENT OPPORTUNITIES AND ACCOMMODATIONS STATEMENT

Austin Pets Alive! is an equal employment opportunity employer and we value having staff who come from communities that are most impacted by the issues we engage on. We especially encourage people of color LGBTQ people women transgender and gender non-conforming people and people with disabilities to apply.

Austin Pets Alive! does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status marital status sexual orientation gender identity or any other characteristic protected by applicable law. Austin Pets Alive! is committed to creating a dynamic work environment that values diversity and inclusion respect and integrity community focus and innovation.

APA! is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation please contact Talent Acquisition at at least one week in advance of your interview.