Communications Specialist (Remote)

Job Title: Communications Specialist (Remote)

Location: Indianapolis IN

Duration: 12 Months

Job Description:

The Communications Specialist is responsible for supporting the development and execution of communication and training plans for the Client.

Essential Duties/Responsibilities:

• Create and edit training guides from content provided by subject matter experts.
• Write edit and disseminate communications to end users and stakeholders.
• Assist in developing training and training material for systems of record.
• Facilitate webinars by monitoring chat sharing document links and troubleshooting access issues.
• Assist adult learners in physical classroom trainings.
• Assist with equipment set up and testing activities for classroom trainings.
• Assist with administrative tasks associated with training registration.
• Monitor group mailboxes and respond to stakeholder questions.
• Work with subject matter experts and engage in independent research to develop subject matter knowledge relevant to assigned projects and curricula

Requirements:

• Excellent attention to detail
• Excellent grammar and writing skills including the ability to convey written technical information in a clear concise manner.
• Professional demeanor
• Excellent computer skills including familiarity with Microsoft365 suite and Jira.
• Ability to manage multiple assignments simultaneously while maintaining attention to detail.
• Ability to learn new information quickly and independently.
• Ability to meet deadlines adapt to changing requirements and work under pressure.

Required Skills:

• Working knowledge of Microsoft Office (Outlook 365 SharePoint PPT Word Excel and Teams)
• Excellent grammar and writing skills including the ability to convey written technical information in a clear concise manner
• Experience creating and edit training guides from content provided by subject matter experts
• Experience facilitating webinars by monitoring chat sharing document links and troubleshooting access issues
• Experience of Atlassian Jira Confluence and Service Management tools
• Ability to communicate effectively orally and in writing
• Ability to identify and resolve problems using research techniques
• Bachelors degree or higher

Desired Skills:

• Teaching or training experience
• Video editing using Adobe products
• WCAG/ADA compliance
• Web design/publishing
• Document/web formatting
• Title IV-D child support program experience