Communications Dispatcher I

Framingham State University was founded in 1839 for a singular purpose - to meet a public need and promote the public good. At our founding as the nations first public normal school that need was for comprehensively educated public school teachers who would in turn promote an educated citizenry. FSU continues to offer exceptional teacher education programs and while we are proud of our roots as a teachers college we have grown far beyond them. Public need continues to evolve and FSU right along with it. Our students and alumni are making waves in the fashion industry designing nutrition plans for professional athletes writing for major media and news organizations working for Fortune 500 companies right here in Framingham and so much more. FSU is a proudly public and truly transformative institution offering accessible affordable educational opportunities that integrate an academically challenging liberal arts education with workforce preparation programs in a highly personalized teaching environment. Our programs have expanded but our purpose and commitment to public education for the public good remain steadfast.

FSU currently enrolls about 3000 undergraduate and 1200 graduate and professional students offers 60 undergraduate and graduate programs in the arts and humanities behavioral and social sciences and professional fields and enrolls 48% BIPOC students and 54% first-generation college students in our undergraduate programs. We are deeply committed to inclusive excellence and strive to promote a culture of equity and antiracism. This commitment has earned FSU eight Insight Into Academia Higher Education Excellence and Distinction (HEED) Awards and led to our recognition in the Great Colleges to Work For program. We encourage applications from those who share our commitment to promoting a diverse welcoming and inclusive community.

FSU is ideally situated between Boston and Worcester on land originally stewarded by the Nipmuc people for thousands of years. FSU and the surrounding area are steeped in history achievement and innovation and provide access to urban hotspots verdant landscapes natural and cultural amenities and diverse communities.

Our founding motto LIVE TO THE TRUTH was said at the end of each class by beloved first principal Cyrus Peirce who sought to discover and teach truth in theory and in spirit and in manner and intellectual and truth moral. Early leaders found this motto speaks of sincerity of intensity of effort of resolution to succeed of joy in achievement. LIVE TO THE TRUTH aptly reflects our past and our pledge for the future as it continues to guide our institution in practice and endeavor. If you share in this quest for truth and a commitment to living it fully make the next chapter of your career the best chapter at Framingham State University.

Learn more about our career opportunities at Description:

GENERAL STATEMENT OF DUTIES:

Framingham State University currently seeks a Full-Time Communication Dispatcher Ifor the University Police Department. Job responsibilities will include answering business and information calls; answering and processing all emergency calls in a timely fashion; maintaining direct radio communication with University Police Officers City of Framingham Policeand Fire Departments; Massachusetts State Police; maintaining daily log in a timely fashion; answering and monitoring calls from campus emergency phones University phones University cell phones emergency lab phones and emergency elevator phones; monitoring over275 CCTV digital surveillance cameras; taking in andrecording all found property; deactivating University identification cards from restricted persons; querying registration and warrant checks for field officers; filing maintenance request for determined campus deficiencies; serving window/counter traffic and issuing temporary parking passes and assisting with parking permitapplications and correspondence; other related duties as required.

Dispatchers will be required to complete Power Phone (or equivalent) dispatcher training; and maintain CPR first aid and LEAPS/DCJIS/NCIC certifications.

Dispatchers operate computer aided dispatch systems and emergency notification programs.

Dispatchers are designated as a Campus Security Authority under the Clery Act

Please review the full classification specificationsfor Communication Dispatchers.

SUPERVISION RECEIVED:

Chief Deputy Chief Sergeants

SUPERVISION EXERCISED:

N/A

MINIMUM QUALIFICATIONS:

• High school diplomaor GED or equivalent
• Computer literacy

PREFERRED QUALIFICATIONS:

• Previous dispatching experience in a public safety environment
• Candidates who are bilingual in English and Spanish or English and Portuguese are strongly encouraged to apply.

This is a full-time non-exempt benefits-eligible position in the American Federation of State County and Municipal Employees (AFSCME) bargaining unit with a union title of Communications Dispatcher I. The bi-weekly pay rate is $1935.36grade 11 step is an approximate annual base salary of $50319.17.

Framingham State University conducts criminal history and sexual offender record checks on recommended finalists prior to final employment for all positions.

Framingham State University is an equal opportunity employer. The University considers all qualified candidates without regard to race color sex age national origin disability status Veteran status gender identity gender expression sexual orientation genetic information or any other characteristics protected by law.

Members of underrepresented or minoritized groups women veterans persons with disabilities and all persons committed to equity diversity and inclusive excellence are strongly encouraged to apply.

Candidates must apply online by submitting:

• Cover Letter
• Resume/CV
• Names and contact information for three (3) professional references (references are not contacted automatically upon submission of application).

For best consideration please submit application materials by February 272026 . The review of applications may continue beyond that date and until the position is filled at the discretion of the search committee.

Framingham State University only accepts application materials through our online application system. We are unable to accept application materials through mail email fax or hand delivery. If you experience technical issues with the online application process please submit ahelpdeskticket.

Framingham State University understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance please contact the Human Resources Office ator.