Communications and Digital Content Lead

The Communications and Digital Content Lead will develop and execute the communications strategy for the updated SDLC. The role will create clear engaging and audience-specific communications that build awareness understanding and support. The position will also lead completion and ongoing management of the FPLS AI communications hub including landing pages resource pages sponsor content newsletters frequently asked questions training links and go-live information.

Core Responsibilities
Develop and maintain the SDLC communications strategy audience plan editorial calendar and content backlog.
Produce and distribute a biweekly SDLC newsletter.
Draft sponsor messages executive announcements leadership talking points manager communications and employee updates.
Create audience-specific content explaining why the SDLC is changing what is changing who is affected and what action is required.
Complete the information architecture content structure launch and governance of the FPLS AI communications hub.
Create and maintain landing pages for handbooks training process maps templates videos office hours and support resources.
Establish publishing approval version control accessibility archiving and review standards.
Develop FAQs milestone updates launch countdowns success stories and reinforcement campaigns.
Coordinate sponsor video scripts storyboards production transcripts and companion written content.
Monitor page visits newsletter engagement downloads feedback and content effectiveness.
Conduct message testing surveys interviews or listening sessions to assess audience understanding and improve content.
Maintain brand terminology privacy confidentiality accessibility and editorial quality standards across all channels.
Create manager and change-champion communication toolkits and rapid-response communications for emerging issues or schedule changes.
Govern distribution lists audience targeting content review dates and updates triggered by approved process changes.
Support go-live communications known-issue updates office-hours promotion and post-launch reinforcement.

Required Qualifications
Bachelors degree in communications marketing journalism public relations business digital media or a related field.
Four or more years developing communications for organizational process or technology change.
Exceptional writing editing storytelling and message-development skills.
Experience translating technical information into clear employee communications.
Experience managing digital content SharePoint sites intranet pages or internal communications hubs.
Advanced graphic design skills including the ability to create polished layouts visual communications presentations and digital assets using tools such as Canva Adobe Creative Cloud or comparable platforms.
Ability to manage multiple content deadlines stakeholders and approval cycles.

Preferred Qualifications
Experience supporting SDLC cybersecurity digital transformation technology governance or process initiatives.
Experience with SharePoint Teams Stream PowerPoint Canva Adobe tools or comparable platforms.
Experience producing executive video and multimedia content.
Knowledge of accessibility and inclusive communication standards.
Experience using analytics to improve communication effectiveness.