Communication Representative Downtown

Unity Point St. Lukes-Downtown

Full Time Rotating 8-hour shifts

Evening Nights and will include weekend rotation

Wereseeking aCommunicationRepresentativeto join our team! In this roleyoullassistwith switchboard operations and manageincoming calls pages and messages ensuringaccurateandtimelycommunication.

At UnityPoint Health you matter. Were proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities no matter what life stage youre in. Here are just a few:

• Expect paid time off parental leave 401K matching and an employee recognition program.

• Dental and health insurance paid holidays short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected we honor the ways people are unique and embrace what brings us together.

And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

• Support switchboard operations by handling incoming calls pages and messages ensuringaccuraterouting andtimelycommunication across the organization
• Prioritize and manage calls based on urgency while providing excellent customer service to patients staff and visitors
• Monitor alarm systems (fire medical panic gas weather) and relay critical information toappropriate emergencyteams
• Coordinate afterhours communication relay messages tooncallstaff and maintainuptodatecontact lists andoncallschedules
• Arrange auxiliary communication services including ASL and LEP interpreters to support patient and visitor needs
• Assistwith daily telecommunications operations report issues and support troubleshooting to minimize service disruptions
• Contribute to process improvement by communicating system inefficiencies andmaintainingdocumentation logs and emergency communication records
• Support emergency response efforts as needed including participation in the Hospital Emergency Incident Command System

Education:

• High school diploma or equivalent is

Experience:

• Experience as a secretary receptionist or customer service in a busy public officeis preferred.

License(s)/Certification(s):

• None