Common Area Supervisor

Do you want to work for a company that encourages your best and moves you forward Hilton Grand Vacations has a place for you. At HGV we will help you reach your goals and build your future. We are a leader in the vacation ownership industry operating with an unwavering dedication to innovation quality and continued growth. At the core of our companys success are our Team Members. The foundation of our way of life has been about making memorable experiences and a positive impact within our industry and the communities in which we live and thrive.

We are now seeking for a Housekeeping Supervisor to join our team at The Fountains Resort. Whether youre in the mood for adventure or just want to relax in your spacious Suite with a fully equipped kitchen every moments worth remembering this position you will supervise Housekeeping operations to include rooms common areas and heart of the house areas to achieve and maintain the resorts standards of cleanliness.

Why do Team Members Like Working for us:

• Day 1 Benefit Eligibility: Excellent health care options including medical dental and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

Responsibilities Include:

• Supervising Common Area Attendants
• Monthly/Quarter/Yearly Goal setting for the team
• Yearly Performance reviews and rating for team members
• Making sure guests requests are met in a timely manner.
• Communicating with Maintenance and Front Desk: Maintenance needs if a room needs to be put offline etc.
• Quality checking rooms daily.
• Keeping Front Desk agents updated on room status.
• Ordering supplies for housekeeping and laundry and amenities for rooms and keeping checkbook updated.
• Monthly Linen Inventory ensuring par levels
• Responsible for rolling out new standards
• Developing SOP for Best Practices
• Ensuring all public areas of the resort are clean and well kept.
• Build housekeeping schedule
• Other duties as assigned by your leader.

Schedule Details: : Our Housekeeping Department operates 7 days per week. The Supervisor may work varying days from 8am to 4:30pm.

What are we looking for

• High School Diploma/GED
• 1-3 years of related experience
• Basic computer skills
• Proficient English language to communicate both verbally and in writing with guests owners co-workers and fully comprehend job assignments
• Ability to repeatedly lift/carry push/pull items more than 25 lbs

Preferred but not required:

• BA/BS/Bachelors Degree
• CPR/First Aid
• 2 years of Supervisory experience
• Prior housekeeping experience in hospitality industry

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process perform crucial job functions and receive other benefits and privileges of employment. Please contact us to request an accommodation.

Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweeks Top 100 Most Loved Workplaces list consecutively in 2021 and 2022 awarded two sought-after Stevie Awards in The 20th Annual American Business Awards including a Gold Stevie for Company of the Year Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list ranking first in the hotel and travel industry on Dave Thomas Foundations Best Adoption-Friendly Workplaces list and becoming a Great Place to Work certified company in 2022.

• Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

Responsibilities Include:

• Supervising Suite and Laundry Attendant (s)
• Monthly/Quarter/Yearly Goal setting for the team
• Yearly Performance reviews and rating for team members
• Making sure guests requests are met in a timely manner.
• Communicating with Maintenance and Front Desk: Maintenance needs if a room needs to be put offline etc.
• Quality checking rooms daily.
• Keeping Front Desk agents updated on room status.
• Ordering supplies for housekeeping and laundry and amenities for rooms and keeping checkbook updated.
• Monthly Linen Inventory ensuring par levels
• Responsible for rolling out new standards
• Developing SOP for Best Practices
• Ensuring all public areas of the resort are clean and well kept.
• Build housekeeping schedule
• Other duties as assigned by your leader

What are we looking for

• High School Diploma/GED
• 1-3 years of related experience
• Basic computer skills
• Proficient English language to communicate both verbally and in writing with guests owners co-workers and fully comprehend job assignments
• Ability to repeatedly lift/carry push/pull items more than 25 lbs

Preferred but not required:

• BA/BS/Bachelors Degree
• CPR/First Aid
• 2 years of Supervisory experience
• Prior housekeeping experience in hospitality industry