Commerical Account Manager

• Serve as the primary point of contact for assigned commercial clients providing clear and timely communication throughout the restoration or reconstruction process.
• Manage customer files and documentation to ensure accuracy organization and compliance with company standards.
• Keep clients informed on project progress timelines and any changes ensuring a transparent and positive experience.
• Collaborate with operations production and reconstruction teams to align project execution with client expectations.
• Proactively address and resolve client questions or concerns maintaining high levels of satisfaction and trust.
• Track and report project milestones progress updates and completion status in CRM systems.
• Assist in preparing proposals project reports and documentation as needed.
• Identify process improvements to enhance client experience and operational efficiency.

• 23 years of experience in account management project coordination or customer service.
• Excellent organizational communication and follow-up skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Strong attention to detail and commitment to providing exceptional customer experiences.
• Proficiency with Microsoft Office Suite and CRM platforms.
• Valid drivers license and clean driving record.

• Experience in restoration construction or facilities management.
• Knowledge of insurance processes property management or commercial service projects.
• Familiarity with job documentation billing and project tracking.
• Bachelors degree in Business Communications or related field (or equivalent experience).

• Be part of one of the fastest-growing SERVPRO teams in the country.
• Work with a collaborative customer-focused team that values professionalism and continuous improvement.
• Opportunities for growth across multiple divisions including Commercial Large Loss Fire Damage Restoration Reconstruction and Capital Improvement Projects.
• Make a direct impact on our clients experiences and on the continued growth of our organization.

• Competitive base salary with performance-based bonuses.
• Health dental and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off (PTO) and company holidays.
• Ongoing training and professional development opportunities.
• Supportive growth-oriented company culture that values hard work and innovation.

Picture yourself here fulfilling your potential.

At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.