Commercial Services Manager

PRIMARY DUTIES & RESPONSIBILITIES

Commercial Services Leadership

• Lead and develop commercial services personnel supporting multiple product lines and order types.
• Establish team priorities performance expectations and operational accountability standards.
• Support hiring onboarding employee development and workforce planning activities.

Quote-to-Order Execution

• Oversee daily quote-to-order activities including quotations contract reviews order entry and order management.
• Coordinate with sales operations engineering supply chain finance and shared services teams to support efficient commercial execution.
• Ensure service levels workload distribution and commercial processes are consistently maintained.

Operational Performance & Continuous Improvement

• Monitor operational KPIs reporting metrics and team performance to support business objectives.
• Identify and implement process improvements that enhance efficiency scalability accuracy and customer responsiveness.
• Support standardization of workflows systems adoption and continuous improvement initiatives.

Systems Data & Commercial Governance

• Support effective utilization of ERP CRM CPQ and other commercial systems while maintaining data accuracy and operational reporting integrity.
• Ensure compliance with company policies delegated authority requirements commercial procedures and internal controls.
• Collaborate with internal stakeholders to improve system functionality reporting capabilities and operational visibility.

Customer & Cross-Functional Collaboration

• Build strong working relationships with customers and internal stakeholders to support commercial execution.
• Partner with sales and product line teams to address customer requirements order execution and issue resolution.
• Support compliance with NOV quality health safety environmental and training requirements while promoting safe and consistent workplace practices.

FACILITY/GROUP SPECIFIC RESPONSIBILITIES

• Support regional commercial services activities aligned with ISE operational objectives and customer requirements.
• Collaborate across product lines to ensure standardized commercial execution practices and operational consistency.
• Support regional growth initiatives through effective commercial support process efficiency and customer responsiveness.

JOB REQUIREMENTS

• Excellent written and verbal communication skills in English.
• Strong working knowledge of CRM ERP and commercial systems platforms.
• Advanced proficiency in Microsoft Excel and reporting tools.
• Ability to interpret commercial terms customer requirements and operational workflows.
• Minimal domestic and international travel may be required.

EDUCATION & EXPERIENCE QUALIFICATIONS

• Minimum 5 years of experience in sales commercial operations quote-to-order customer service or related commercial support functions.
• Demonstrated experience supporting sales processes and managing commercial workflows.
• Bachelors degree in Business Operations Sales or a related discipline preferred.
• Previous leadership or supervisory experience in a commercial or operational environment preferred.
• Experience managing quote-to-order processes within ERP CRM or related business systems.
• Experience supporting both spare parts and capital equipment commercial processes preferred.
• Experience developing operational reports dashboards and analytics preferred.
• Experience implementing or supporting commercial systems process improvements or operational transformation initiativespreferred.

BEHAVIORAL COMPETENCIES

• Strong leadership and team development capabilities.
• Excellent organizational analytical and problem-solving skills.
• Ability to manage multiple priorities across different product lines and order types.
• Strong attention to detail and accuracy in commercial and operational activities.
• Excellent communication and interpersonal skills with the ability to collaborate effectively across all organizational levels.
• Ability to drive accountability process discipline and operational consistency.
• Strong customer service orientation with the ability to manage challenging situations professionally.
• Self-motivated with the ability to work independently while supporting team objectives.
• Ability to adapt to changing business priorities and support organizational change initiatives.

TECHNICAL COMPETENCIES

• Strong commercial acumen and understanding of quote-to-order processes.
• Proficiency in Microsoft Office applications including Excel Power BI and related reporting tools.
• Working knowledge of ERP CRM and CPQ systems such as D365 or similar platforms.
• Knowledge of commercial contract review and order management processes.
• Ability to analyze operational KPIs commercial metrics and reporting data.
• Understanding of workflow standardization and process improvement methodologies.
• Familiarity with sales operations customer support and commercial governance practices.

COMPETITIVE BENEFITS:(visit for more information about our benefits offerings)

• 401(k) Retirement Plan NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
• Competitive medical plans that are effective your date of hire. Visit for more information.
• FREE MDLIVEvirtual visits (when enrolled in an NOV medical plan).
• FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
• FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees).
• All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals.
• All regular full-time employees receive up to 11 paid holidays per year.