Commercial Sales Manager

is the leading AI incident response platform built to help teams dramatically reduce incident response time and improve reliability. We bring together on-call incident response AI SRE and status pages in a single platform giving teams everything they need to respond quickly reduce downtime and keep customers in the loop.

Since launching in 2021 weve helped over 1500 companies including Netflix Airbnb and Block run more than 500000 incidents. Every month tens of thousands of responders across Engineering Product and Support use to restore services faster stay aligned under pressure and focus on building what matters.

Were a fast-growing highly ambitious team that cares deeply about our customers product quality and making it magic. Weve raised $100M from Index Ventures Insight Partners and Point Nine alongside founders and executives from world-class technology companies.

Our Commercial business is one of the fastest growing parts of covering early stage startups through upper mid market companies across North America. We are scaling this segment by expanding headcount increasing ACV and building a repeatable high velocity sales engine.

As Commercial AE Manager North America you will lead this growth by developing a high performing team of Account Executives raising the bar on outbound excellence and deal execution and bringing the structure and coaching needed for consistent performance.

You will work closely with our Head of Commercial Sales CRO and cross functional partners across Marketing RevOps Product and CS to shape how we win - from pipeline creation to forecasting and closing deals.

This is a hands-on leadership role for someone who loves coaching reps and building scalable systems. You will combine strong sales fundamentals with clear leadership to take Commercial business to its next stage of growth.

• Lead coach and develop a high performing team of Commercial AEs with clear expectations and a strong operating rhythm.

• Hire onboard and develop top Commercial AE talent to continually strengthen and scale the team.

• Drive predictable revenue through accurate forecasting disciplined deal management and strong prospecting execution with your team.

• Install and maintain scalable systems and processes that raise consistency across discovery deal strategy qualification and forecasting.

• Partner cross functionally with Marketing RevOps CS Product Legal and Finance to support pipeline creation and navigate complex deals.

• Experience leading high-velocity SMB or Commercial sales teams in a fast-growing B2B SaaS environment with a track record of improving consistency and hitting team quota.

• Fundamentals in full-cycle SaaS selling with the ability to coach reps on outbound excellence discovery and qualification.

• Ability to hire onboard and develop talent in a scaling environment building teams that grow quickly without sacrificing bar.

• Spot patterns across deals and rep behavior and turning those insights into coaching processes and expectations that elevate team performance.

• Excellent cross-functional communication and collaboration skills to partner effectively with Marketing RevOps CS Product Legal and Finance across a high-momentum commercial motion.

We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.

• Private medical insurance. Seriously good cover - we want you and the people you love to be looked after.

• Competitive annual leave. Showing up at your best requires switching off and we make sure you have time to do that.

• First Friday of every month off. Yes seriously.

• Enhanced pension. We put real money in because future-you deserves better than an afterthought.

• Meaningful equity. Were rapidly scaling and everyone who helps shape the outcome should share in it.

• Unlimited AI spend. For everyone not just engineers. Were all-in on AI across the company and we expect you to be too.

• Generous parental leave. The early days with a new baby matter more than anything were doing here and we want you to be present for them.

• Two budgets that have your back. 1000 to invest in your setup 500 a year to invest in yourself.

Required Experience:

Manager