Commercial Lines Clams & Risk Management Support Leader

Claims & Risk Management Support Leader

Seeking an experienced Commercial Lines Claims Manager to lead a specialized support team within a growing Property & Casualty agency. This role is ideal for a claims professional who thrives on problem-solving guiding clients through complex situations and collaborating with carriers to achieve successful claim outcomes. As a key leader you will oversee a small team serve as a trusted resource for intricate claims advocacy and contribute to the agencys operational excellence.

• Base Salary: Up to $96000 commensurate with experience.
• Benefits: Comprehensive benefits package.

• Lead and develop a team comprising a Client Resource Coordinator and a Risk Management/OSHA Support Specialist.
• Act as the agencys primary internal expert on complex commercial claims matters.
• Advocate on behalf of clients and collaborate with carriers to resolve challenging claims issues.
• Provide guidance on large-loss high-severity and sensitive claims situations.
• Coordinate communication among clients carriers producers and internal stakeholders.
• Oversee claims-related workflows ensuring timely follow-up and resolution of issues.
• Maintain a high level of client satisfaction throughout the claims process.
• Support process improvement initiatives and contribute to the departments operational efficiency.

• Extensive experience in Commercial Lines claims either within an agency or on the carrier side.
• Proven expertise in handling or supporting large commercial accounts and complex claims scenarios.
• Strong understanding of commercial insurance coverages and claims processes.
• Prior leadership experience or a demonstrated interest in stepping into a leadership role.
• Excellent communication skills for engaging with clients carriers and internal teams.
• Industry experience in contractor manufacturing transportation auto dealership or similar sectors is highly valued.
• Familiarity with Applied Epic or other agency management systems is preferred.

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