Enter a job title or keyword
Commercial Lines Account Manager (SBU)
Job Location:
Job Location:
Franklin, NH - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
2 July 2026 (30+ days ago)
Posted:
Application Deadline:
29 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Join a team thats been independent and growing for 125 years.
Were looking for a Commercial Lines Account Manager to join our Franklin team and manage a book of select business unit (SBU) accounts. If you want direct access to leadership room to grow into new responsibilities and a team that actually has your back when things get busy wed love to talk.
As a Commercial Lines Account Manager (SBU) youll serve as the primary point of contact for a portfolio of small business commercial insurance accounts. Youll manage renewals negotiate with carriers analyze risk exposures and recommend coverage tailored to each clients business. Acting as a trusted advisor rather than just a policy processor youll help drive client satisfaction retention and growth through proactive service and smart timely recommendations working closely with producers underwriters and the rest of our internal team to get it done.
Deland Gibson is a fourth-generation family-owned independent insurance agency that has served businesses and families across Massachusetts and New England since 1900. Our Franklin office Keefe Insurance brings the same local relationship-first approach to clients in Franklin MetroWest and surrounding communities. We do not answer to outside shareholders- we answer to our clients and one another and that independence guides how we work grow and support our people.
WHAT YOULL DO
- Manage a book of primarily SBU commercial accounts advising clients on coverages and risk-reduction strategies
- Work closely with producers internal teams and carrier partners to deliver coverage that fits
- Handle policy changes and coverage questions staying current on rates forms and carrier guidelines
- Maintain a high level of communication and build genuine lasting relationships with clients
- Accurately input and maintain client data in our agency management system
- Monitor the full policy life cycle for your book catching issues and renewal opportunities early
- Support the agencys mission values and strategic initiatives as part of a close-knit team
WHAT YOU BRING
- 5 years of Commercial Lines Account Management
- Active Massachusetts Property & Casualty license
- Experience in risk assessment policy analysis coverage placement and collaborating with carriers to secure competitive terms and comprehensive protection for clients across a variety of industries
- Proven ability to build strong client relationships provide strategic insurance solutions coordinate renewals market coverage programs and ensure exceptional customer service
- Strong communication skills attention to detail and a commitment to delivering tailored insurance solutions that support clients business objectives
- Proficiency with Microsoft Office Suite; familiarity with Applied Epic is a plus
WHY DELAND GIBSON
Were early adopters of new technology and AI-driven tools but were also the agency where a real person picks up the phone when a client calls- we believe both matter. Good ideas dont get lost here: when you see a smarter way to manage renewals or serve a client we listen and if it works it becomes how we do business. Youll have direct access to agency leadership real opportunities to grow into new responsibilities and a team that shows up for each other- not because they have to but because thats how we work.
BENEFITS
- Hybrid schedule option plus Summer Fridays and extended holiday weekends
- Comprehensive PTO - paid vacation holidays and sick time plus parental leave
- Health dental and vision insurance and a 401(k) retirement plan
- DG University: ongoing training support for insurance designations and continuing education
- Employee-led committees- Giving Social Client Experience & Technology
WORK ENVIRONMENT & PHYSICAL DEMANDS
This position operates in a professional office environment at our Franklin location and routinely uses standard office equipment such as computers tablets phones and multi-function printers. While performing the duties of this job the employee is regularly required to talk and/or listen; frequently stand walk and sit for extended periods of time; frequently use hands and fingers to operate a computer and other office equipment; and reach with hands and arms. This position does not have any supervisory responsibilities.
Required Experience:
Manager
About Company
DELAND, GIBSON: A TRUSTED CHOICEWhat Would you Like to Insure?FILE A CLAIMMAKE A PAYMENTPROVIDING PEACE OF MIND THROUGH PROACTIVE SERVICEDeland, Gibson: a Trusted Choice, Five Star Accredited independent insurance agency. Established ... Read More
