Commercial IT – Program Manager (AI-Enabled Transformation)

Role: Commercial IT Program Manager (AI-Enabled Transformation)

Location: Bridgewater NJ 08807 2-3 days a week onsite

Duration: 6 12 months

Client is seeking a driven and experienced Commercial IT Program Manager to build and manage a Center of Excellence (COE) for our Commercial IT organization.

This is a critical and highly visible role within the IT Commercial Team focused on driving the evolution of global commercial business capabilities accelerating adoption and improving operational efficiency across digital platforms and processes.

The ideal candidate will possess a proven track record managing complex enterprise programs leading Agile delivery teams and driving cross-functional alignment in fast-paced business-critical environments.

This role is also expected to champion practical AI adoption across Commercial IT by identifying opportunities to improve operational efficiency accelerate delivery enhance decision-making and modernize business processes through responsible use of AI automation and data-driven technologies.

Key Responsibilities
This role will also serve as a key bridge between Commercial IT and business stakeholders helping foster stronger communication alignment transparency and execution across Commercial IT towers.

Success in this role requires building strong partnerships with the business improving cross-functional collaboration and ensuring technology initiatives consistently deliver measurable business value.

Program Leadership

• Partner cross-functionally with Product Owners Marketing Sales IT and third-party vendors to ensure successful program execution.
• Lead the development and implementation of strategies to establish each COE as a global standard for excellence across CMS CRM Data Analytics eCommerce AI-enabled workflows and process automation.
• Manage all IT workstreams including strategic third-party projects and integrations ensuring alignment with business goals.
• Identify and implement AI-driven opportunities to improve operational efficiency project delivery reporting documentation support processes and business decision-making.

Project Management

• Develop and maintain comprehensive project plans timelines budgets staffing strategies communication plans and risk assessments.
• Coordinate and oversee technical activities and deliverables ensuring progress toward milestones while mitigating risks and resolving issues.
• Act as a Scrum of Scrums lead to foster collaboration and guide cross-functional teams in delivering high-quality solutions.
• Leverage AI-assisted tools to accelerate project planning risk identification status reporting documentation generation backlog refinement and meeting summarization.

Stakeholder Engagement

• Provide regular updates to management and stakeholders ensuring transparent communication and alignment with program objectives.
• Assist in requirements gathering and organizational change management.
• Present recommendations and performance evaluations to stakeholders ensuring continuous improvement and alignment with organizational priorities.
• Drive stronger collaboration between Commercial IT towers and business stakeholders to improve alignment prioritization transparency and delivery outcomes.
• Help business stakeholders navigate Commercial IT capabilities dependencies timelines and delivery processes to ensure successful execution of strategic initiatives.
• Promote a service-oriented and business-focused culture within Commercial IT centered around communication accountability and measurable business impact.

COE Establishment and Best Practices

• Define and implement governance frameworks workflows and best practices to streamline eCommerce and commercial IT processes
• Drive adoption of cutting-edge AI automation analytics and process optimization capabilities to improve scalability efficiency and data-driven decision-making.
• Oversee the creation and refinement of KPIs and dashboards leveraging tools such as Power BI to monitor and enhance perform