Commercial HVAC Service Manager

Classification

Exempt

Salary Grade/Level/Range

DOQ/DOE

Reports to

Vice President of Operations

Date6/22/2026

Summary

Feldkamp Enterprises a Marsden Company is seeking a highly skilled results-driven Commercial HVAC Service Manager to join our team. This role is responsible for managing service technicians ensuring exceptional customer service maintaining profitability and driving operational excellence. The ideal candidate will possess extensive hands-on HVAC experience strong technical troubleshooting abilities proven leadership skills and a commitment to safety quality and customer satisfaction.

The Commercial HVAC Service Manager will oversee service operations mentor and develop technicians review technical diagnoses prepare accurate labor and material estimates manage departmental budgets and work closely with customers vendors and internal teams to ensure successful project and service outcomes.

Job Duties and Responsibilities

Service Department Leadership

• Manage the day-to-day operations of the HVAC Service Department.
• Lead coach mentor and develop service technicians to improve technical skills productivity and customer service performance.
• Establish performance expectations and conduct employee evaluations.
• Promote a culture of safety accountability teamwork and continuous improvement.
• Build and maintain strong customer relationships.
• Serve as a primary point of contact for escalated customer concerns.

Operations Management

• Work closely with the Service Coordinator to plan schedule and dispatch service calls efficiently.
• Monitor technician productivity labor utilization and service performance metrics.
• Ensure service calls are completed safely efficiently and in accordance with company standards.
• Manage emergency service response and support technicians with complex troubleshooting situations.
• Conduct field visits as needed to support technicians and customers.

Technical Expertise

• Diagnose troubleshoot and repair commercial HVAC systems including technical electrical and mechanical issues
• Service equipment including RTUs chillers boilers VAV systems and split systems
• Read and interpret blueprints wiring diagrams and control schematics

Qualifications:

• 10 years of commercial HVAC experience. 2-5 years of leadership or management experience.
• Experience with rooftop units mini splits electric boilers chillers of all brands
• Electric experience and control troubleshooting is a plus
• Troubleshoot and repair commercial HVAC equipment
• Valid KY Journeyman License
• EPA Certification
• OSHA 30 Certification
• Welding or brazing experience preferred
• Valid Drivers License
• Able to pass a background check and drug screen

Preferred Qualifications:

• Experience with ComputerEase and/or FieldEase software.
• Experience with building automation systems (BAS) and controls.
• Experience managing service agreements and preventive maintenance programs.
• Knowledge of estimating quoting and job costing.
• NATE certifications or other advanced HVAC certifications.
• Experience managing commercial and industrial HVAC service operations.

Physical Requirements

• Ability to lift 50 pounds
• Ability to work on rooftops ladders and mechanical rooms
• Ability to work in varying weather conditions and confined spaces

Schedule: Monday-Friday 7am-4pm (Rotating on call weekends)

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Why join Feldkamp Enterprises

Feldkamp Enterprises a Marsden Company is a non-union mechanical contractor based in Cincinnati OH. Our company is made up of a team of professionals skilled in the fields of commercial and industrial HVAC retrofit and installation.

• Room to Grow
• We are an established organization
• Full time benefits available including 401k

Travel

Local travel only

EEO Statement

Feldkamp Enterprises/Marsden provides equal employment opportunities (EEO) to all employees and applicants without regard to race creed ancestry sexual or affectional orientation marital or veteran status color religion sex national origin age disability genetics public assistance status or any characteristic protected under federal state or local law.

Other Duties

This job description is not designed to cover or contain a comprehensive list of duties or responsibilities. Duties may change at any time with or without notice.

Required Experience:

Manager