Commercial Claims Strategy Manager

WCF Insurance an A rated carrier growing throughout the western states has an immediate opening for a Commercial Claims Strategy Manager to join our Claims Strategy team. We are looking for someone who embodies WCFs core values: doing the right thing being great at your job and helping others succeed.

Position

This role leads training strategy and compliance efforts for WCFs commercial claims operation helping ensure consistent claim handling strong service and continuous process improvement. The ideal candidate brings deep commercial claims experience and can translate that expertise into effective training sound business practices and operational guidance across the department.

Responsibilities

• Strongly influence the overall caliber of claims service by owning primary responsibility for all department training and quality assurance programs.
• Manage the development maintenance and delivery of customized curricula to train new employees deliver new skills and knowledge to incumbent staff and provide continuing education.
• Identify the reporting implications of changes to product offerings company strategy vendor partnerships state regulations bureau requirements published reporting standards etc.
• Research analyze and recommend improvements to the departments business processes to refine overall organization performance.
• Monitor and analyze commercial claim laws and regulations that may affect claims handling policies and practices.
• Lead regular efforts aimed at process improvement system and vendor optimization and effective measurement of business performance
• Keep current with ever-changing statutes business practices technology claims standards and training tools.
• Coordinate with leadership employees customers agencies and all internal departments to help ensure an effective and efficient claims process.

Qualifications

The most qualified candidate will have:

• At least seven years experience in commercial claims
• Outstanding communication presentation and training skills across departments and disciplines.
• Strong background and experience in process improvement and data analysis.
• Outstanding research skills and ability to study technical manuals to understand communicate and help implement technical specifications.
• Familiarity with core systems including data management.
• Ability to work at both strategic and technical levels.
• Ability to read and interpret contracts policies and other documents.
• Bachelors degree or appropriate combination of insurance industry claims designation(s); graduate degree preferred.

Internal candidates should have acceptable job performance 6 months in their current position and must notify their current supervisor that they have applied for the position.

Benefits

We work hard to attract and retain great talent by offering competitive benefits opportunities for professional growth and a work environment that supports both strong performance and life outside of work. As WCF continues to grow employees also have opportunities to build their careers and advance within the organization.

WCF Insurance offers an extensive compensation package. Benefits include Medical Dental and Vision insurance company paid life insurance 401K with a generous 6% employer match and additional benefits such as an Employee Assistance Program and time off to volunteer. All employees earn 4 weeks of vacation their first year and are eligible for profit sharing based upon company performance.

Compensation

OUR PEOPLE

WCF strives to provide an excellent work experience and cultivate an inclusive environment where anyone who embodies our values will thrive

WCF INSURANCE IS AN EQUAL OPPORTUNITY EMPLOYER

WCF Insurance provides equal employment opportunity to all qualified applicants and employees regardless of race color religion sex age national origin veteran status disability that can be reasonably accommodated or any other basis prohibited by federal state or local law.

Required Experience:

Manager