Commercial Account Manager I

Welcome!

Key Responsibilities:

• Utilizes effective sales techniques including networking and cold calling to develop new accounts for commercial maintenance service retrofit and replacement business.
• Actively manages andmaintainsrelationships with strategic commercial customers and supports the ongoing relationships with thesecustomers.
• Ensures that the customer receives consistent service delivery in all locations.
• Utilizes the assessment tool and other relevant systems and informationtoprepare the proposal for the commercial customer. Explainstechnical information to the customer in an easy-to-understandmanner.
• Prepares and presents service contracts for new customers and updates renewal contracts for existing customers.
• Enters new customer data and other sales data for customers into contact database.
• Prepares weekly reports of contracts sold details of business transactions and customers contacted.
• Confers with owners of existing buildings and inspects premises todetermineinstallation or service requirements.
• Presents bid to customer and explains credit termsandcost factors emphasizing qualityperformanceand service.
• Coordinates transition from new commercial installation customer to ongoing maintenance/service customer by meeting with owner and preparing proposals to meet their ongoing HVAC needs at project completion.
• Contacts owners periodically to advise of progress of work and resolve any service problems.
• Contacts property owners and construction agents of prospective customers to obtain information on building specifications andsubmitsinformation to commercial sales/estimating department.
• Lead generation for prospective customers for use as sales leads based upon information from newspapers business directories industry ads trade shows Internet web sites and other sources.
• Develops andmaintainsrelationships with purchasing contacts.
• Other duties as assigned

Qualifications:

• The qualified candidate must have a high school diploma or equivalent.
• Bachelors degree or equivalent experience.
• Proven sales experience with emphasis on business-to businessselling cold-callingand generating sales fromnetworking and lead generation.
• Knowledge of commercial service sales conceptspracticesand procedures.
• Excellentverbaland writtencommunication skills and strong relationship-managementability.
• Ability to build long-term relationships with customers.
• Ability to work cooperatively with technical administrative and support staff.
• Ability to workwith Microsoft Office contact management software and databases.
• Good organizational skills and ability to manage multiple priorities simultaneously.
• Knowledge of the commercial HVAC industry preferred.
• Self-starter with a desire to learn and to grow the business.
• The ability to workoccasional overtime and weekend hours as.
• The successful incumbent must be able to meet theminimumrequirements for our background check criteria.

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations upon request for individuals to participate in the application and hiring process. To request an accommodation please email