Commercial Account Manager

Join Our Team at The Masters Lawn and Pest!

For over 20 years The Masters Lawn and Pest has proudly served homes and businesses with expert lawn and landscape services. Our team of certified experienced professionals is passionate about creating and maintaining beautiful outdoor spaces from routine lawn care to full-scale landscaping projects. Were committed to delivering exceptional service to our clients and cultivating a positive growth-focused environment for our team members.

The Masters Mission

Our mission is to continually grow professional team members that exceed our clients expectations. We believe that by investing in the growth and well-being of our staff they will provide our clients with a consistent and quality service. Our track record of this speaks for itself in our local awards testimonials and hundreds of five-star reviews as well.

About the Role

As a Commercial Account Manager you will be responsible for managing and growing relationships with existing clients while driving sales through retention and new business development. Reporting to the Commercial Sales Manager youll promote and sell our full range of services including lawn installation irrigation lawn maintenance and pest control with a strong focus on expanding our client base by building lasting relationships with high-value prospects.

Skills & Qualifications

• Commercial account management or sales experience ideally in landscaping lawn care or irrigation.
• Strong knowledge of lawn installation irrigation maintenance and pest control.
• Excellent communication and relationship-building skills.
• Problem-solving and client issue resolution.
• Skilled in preparing and presenting sales proposals; track record of meeting sales goals.
• Strong organizational skills with attention to detail.
• Familiarity with CRM/operations software.
• Comfortable managing multiple accounts and conducting site visits.
• Self-motivated results-driven and able to work independently.
• Valid drivers license and reliable transportation.

Key Responsibilities

• Build and maintain strong relationships with clients based on trust reliability and consistent service delivery by you and our service teams.
• Proactively manage client properties by identifying issues before the client does communicating them clearly and coordinating with the team to resolve them.
• Ensure frequent professional and timely communication with clients providing updates and gathering feedback to improve service quality.
• Conduct scheduled property visits (monthly bi-monthly or quarterly) based on client preferences logging all activity and notes in Aspire for accountability and tracking.
• Monitor crew activity and work closely with department managers and service coordinators to ensure proper scheduling quality control and excellent client service.
• Consistently meet or exceed sales goals including $200K in landscape enhancements and $100K in contracts annually.
• Prepare and deliver sales proposals promptly adhering to TMLP pricing model and standards.
• Proactively follow up on pending proposals to increase close rates and maximize sales opportunities.
• Support the collections process by assisting Account Coordinators when they are unable to reach clients or secure payments.
• Regularly connect with and cultivate strong relationships with key Most Wanted clients to become their trusted resource for landscaping and irrigation services.
• Uphold all company policies and procedures setting a positive example as a standard for other employees to follow.
• Consistently demonstrate and embody the companys core values in all interactions and responsibilities.
• Maintain the cleanliness organization and proper use of all TMLP assets including vehicles shop areas field offices and client job sites.

Minimum Required Experience and Education

• 25 years of experience in the landscaping industry
• At least 1 year of management or supervisory experience
• Proficient with technology including Google Workspace and Microsoft Office
• Valid drivers license with a clean driving record for the past 5 years
• Associates degree in Business Administration preferred

Benefits

• Competitive salary with quarterly incentive and profit-sharing opportunities
• Paid time off (PTO) and paid holidays
• Health Insurance
• IRA with 3% company match
• Life insurance
• Opportunities for professional growth and advancement
• Ongoing training and development
• Quarterly team-building events and a supportive team-oriented culture
• Company vehicle

This job description is intended to outline the general responsibilities and qualifications for the role. It is not an exhaustive list of all duties responsibilities or qualifications associated with the position. Additional tasks may be assigned as needed to meet the goals of the company.