Collision General Manager

This is a leadership role for a hands on operator who is ready to run a shop and grow into ownership. You will own the day to day operation of the collision center: leading technicians controlling workflow writing and overseeing estimates and holding the line with carriers on accurate complete and safe repairs. You will drive the metrics that matter including cycle time customer satisfaction capture ratio and gross profit and deliver a customer experience that earns repeat business and dealer referrals. The owner runs the financials today and will mentor you into the full profit and loss over time with a clear path into a true General Manager seat and potential equity in the business. We are looking for a leader who understands repair from the floor up not a desk only manager.

Operations and Production Leadership

Lead and develop the body and paint technicians and keep the production floor moving

Control workflow scheduling and cycle time to meet quality and delivery commitments

Maintain a clean safe organized and high performing shop environment

Estimating Quality and Repair Integrity

Write and oversee estimates using CCC ONE Mitchell or Audatex

Ensure every vehicle is repaired thoroughly safely and to manufacturer repair procedures including required scanning and calibration

Inspect completed work and sign off on quality before delivery

Customer Experience and Carrier Relations

Own the customer experience and protect customer satisfaction and retention

Manage DRP relationships and hold the line with carriers on fair estimates and supplements with State Farm as the primary DRP

Capture and convert incoming opportunities into scheduled completed repairs

Financial Performance and Team Development

Manage to the shops key metrics including sales gross profit capture ratio and cycle time

Learn the profit and loss alongside the owner and grow into full financial responsibility

Recruit coach and retain a strong team as the shop grows its technician capacity

Required

Deep back of shop and repair experience; you understand the work well enough to manage it and write it

Proven estimating ability and comfort with estimating systems such as CCC ONE Mitchell or Audatex

Insurance and DRP fluency including carrier negotiation and supplement handling; State Farm experience is a strong plus

Working knowledge of safe proper repair standards and manufacturer repair procedures including scanning and calibration

Hands on low ego leadership style suited to a small independent family shop

Valid drivers license and clean driving record

Preferred

Prior General Manager or shop manager experience at a similar sized independent collision center

Familiarity with import and dealer collision work (Lexus Subaru Toyota)

I-CAR or ASE training or certification

Comfort managing to shop metrics such as cycle time CSI capture ratio and gross profit

Ark-La-Tex ties or genuine openness to relocating to Shreveport

A real path to ownership including potential equity for a proven performer

Direct mentorship from an owner who will teach you the full financial side of the business

Genuine autonomy to run the shop your way without corporate red tape

A family first culture in a small team that looks out for one another

An established profitable business with locked in dealer relationships and a primary State Farm DRP

A competitive base plus production commission and performance bonus that grows as the shop grows

Relocation assistance available for the right candidate

Monthly healthcare stipend (currently $500) to apply toward medical dental or vision coverage

Disability and life insurance

Flexible paid time off

Annual team holiday bonus shared across the whole crew

A clean modern fully climate controlled shop