Collision Center Receptionist Automotive Customer Service Representative

Diehl Collision of Robinson Robinson Township PA
Full-Time Automotive Collision Center Customer Service & Administrative Support

Diehl Collision of Robinson is seeking a friendly professional and highly organized Collision Center Receptionist / Automotive Customer Service Representative to join our team in Robinson Township Pennsylvania.

If youre an outgoing people person who enjoys helping customers staying organized answering phones and keeping a busy office running smoothly this could be an excellent opportunity to build your career with Diehl Automotive.

Our ideal candidate has excellent communication and customer service skills is comfortable working in a fast-paced environment and understands that the receptionist is often the first impression a customer has of our collision center.

As our Collision Center Receptionist you will provide front-desk administrative and customer service support for our collision repair operation.

Responsibilities may include:

• Greet customers professionally and assist them when they arrive at the collision center
• Answer and route incoming phone calls
• Schedule appointments and assist with customer inquiries
• Communicate with customers regarding basic repair and appointment information
• Direct customers to collision estimators service personnel and appropriate departments
• Assist with customer check-in and vehicle drop-off procedures
• Maintain accurate customer information and documentation
• Perform data entry and general administrative duties
• Scan file organize and maintain collision repair paperwork
• Assist with insurance and repair documentation as needed
• Help coordinate customer transportation and vehicle pickup information
• Communicate with estimators technicians parts personnel and management
• Handle incoming and outgoing correspondence
• Maintain a clean professional and welcoming reception area
• Assist management with additional administrative responsibilities as needed

We are looking for someone who is professional dependable organized and comfortable interacting with customers throughout the day.

Preferred qualifications include:

• Previous receptionist administrative office or customer service experience
• Automotive dealership or collision center experience is a plus but not required
• Excellent verbal and written communication skills
• Professional phone and customer service skills
• Strong organizational and multitasking abilities
• Basic computer and data-entry skills
• Ability to learn automotive and collision repair software
• Attention to detail and accuracy
• Ability to prioritize tasks in a busy office environment
• Dependable attendance and positive attitude
• Ability to work effectively as part of a team

Candidates with experience as an Automotive Receptionist Collision Center Receptionist Body Shop Receptionist Customer Service Representative Front Desk Receptionist Administrative Assistant Service Receptionist Automotive BDC Representative or Office Assistant are encouraged to apply.

Diehl Collision of Robinson is part of Diehl Automotive a growing automotive organization with dealerships and collision repair facilities throughout Pennsylvania and Ohio.

Our collision center team works together to provide customers with professional service throughout the repair process. As our receptionist youll play an important role in creating a positive customer experience while supporting our estimators technicians painters parts personnel and management team.

This position is an excellent opportunity for someone interested in building a career in automotive customer service collision center administration dealership operations or automotive office management.

This position is conveniently located for applicants searching for receptionist administrative and automotive customer service jobs in Robinson Township Pittsburgh Moon Township Coraopolis Kennedy Township McKees Rocks Crafton Carnegie Green Tree Imperial Oakdale North Fayette Allegheny County and surrounding Western Pennsylvania communities.

If youre searching for a Collision Center Receptionist job in Robinson Township PA and have the communication skills organization and customer-first attitude were looking for we want to hear from you.

Apply today to join the team at Diehl Collision of Robinson and start building your career with Diehl Automotive!

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