Collision Center Administrative Coordinator

About the Role

Red Rock Collision Center isseekinga highly organized and motivatedAdministrativeCoordinatorto support the daily flow of our collision repair facility. This role plays a keypartin keeping customer communication repair orders billing insurance coordination and shop workflow running smoothly from vehicle drop-off through completion.

This is a fast-paced position that requiresstrong communicationskills attention to detail and the ability to manage multiple priorities. Automotive or collision industry experience is helpful but notrequired we are willing to train the right person who is motivated dependable and organized.

Key Responsibilities

Customer Service & Communication

• Answer incoming phone calls andassistcustomers professionally

• Greet customers and check in vehicles at drop-off

• Tag keys and manage vehicle intake/drop box process

• Provide ongoing repair status updates to customers

• Help coordinate scheduling for repairs and related services

Repair Order & Workflow Support

• Create andmaintainrepair orders (ROs) and job jackets

• Assistin scheduling jobs and supporting shop workflow updates

• Track vehicles awaiting parts andhelpmonitorETAs

• Assistwith insurance supplements and estimate matching when needed

• Support technician time tracking and basic administrative corrections when necessary

Insurance Billing & Collections

• Assistwith insurance and fleet communicationregardingpayments

• Follow up on outstanding balances and receivables

• Collect customer payments at vehicle pickup and close out repair orders

• Helpmaintaininternal tracking of open invoices and accounts

Parts & Supply Coordination

• Order parts throughCollisionLinkand vendor contacts (training provided)

• Communicate with vendorsregardingparts status and updates

• Order shop and office supplies as needed

• Assistwith purchase orders whenrequired

Administrative & Closing Duties

• File completed job jackets andmaintainorganized records

• Assistwith month-end closing processes

• Help coordinate outside services such astint bedliners and sublet work

• Ensure repair orders are properly tracked and closed outin a timely manner

Qualifications

• Strong organizational skills and attention to detail

• Comfortable working in a fast-paced multitasking environment

• Good communicationand customer service skills

• Basic computer skills (email data entry office systems)

• Office customer service or automotive experience is helpful but notrequired

• Experience with CCC One insurance billing or collision repair workflows is a plus but training will be provided

• Hours:MondayFriday 7:45 AM 5:00 PM

• Pay:$22$26 per hour depending on experience