Collections Strategy Manager
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Job Summary
Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance Genesis Finance and Kia Finance we deliver innovative financing leasing and insurance solutions to more than 3 million customers and businesses nationwide.
Were a company driven by growth innovation and people. At HCA youll find opportunities to build new skills expand your career and make a real impactwhile working in a diverse inclusive and valuesdriven environment. Were proud to support our communities through volunteerism philanthropy and engaged Employee Resource Groups.
If youre looking for a fastpaced collaborative workplace where your ideas matter join us as we lead the future of financing freedom of movement. Apply today.
WHAT YOU WILL DO
The Collections Strategy Manager is responsible for supporting Collections strategy through datadriven analysis process improvement and cross-functional initiative execution. This role leads defined workstreams in partnership with internal stakeholders including IT Compliance and third-party vendors to evaluate business processes identify operational improvement opportunities support testing strategies and translate findings into actionable recommendations. This role also supports structured problem-solving and operational performance improvement efforts that help strengthen individual team and departmental outcomes.
HOW YOU WILL MAKE AN IMPACT
Lead defined Collections strategy workstreams and support department-level initiatives from planning through implementation including project coordination scheduling tracking reporting user acceptance testing business validation and post-implementation review. Partner closely with IT Compliance and third-party vendors to support effective execution and business alignment.
Analyze Collections processes procedures and systems to identify operational improvement opportunities. Develop data-driven recommendations and support implementation of strategies that improve process effectiveness operational efficiency and overall performance.
Support Collections strategy testing by developing designing and implementing A/B tests to evaluate operational activities measure outcomes and inform data-driven business decisions.
Support operational coaching and structured problem-solving efforts by partnering with leaders and stakeholders to identify performance gaps co-create solutions and improve individual team and departmental outcomes.
WHAT YOU WILL BRING TO THE ROLE
Minimum 57 years of progressive experience in collections risk financial services operations or a related business operations function.
Experience supporting strategy analysis process improvement or operational performance initiatives preferred.
Automotive finance captive finance or financial services industry experience preferred.
Bachelors degree or equivalent work experience.
Experience with SQL/Business Intelligence (BI) tools or programing.
Demonstrated ability to research complex business problems analyze data evaluate alternatives and develop fact-based recommendations.
Ability to communicate analytical findings and recommendations clearly to business partners leaders and cross-functional stakeholders.
Ability to work independently in a self-directed environment while managing assigned priorities and deliverables.
Knowledge of collections operations financial services processes strategy testing performance measurement forecasting and planning methodologies.
Strong working knowledge of operational systems business software data management tools and data analytics tools.
Proficiency in Microsoft Office Suite including Excel and PowerPoint with the ability to organize data and present insights effectively.
Ability to apply data management and analytical concepts within a financial services or collections operations environment.
WE TAKE CARE OF OUR PEOPLE
At HCA our people drive our success. Thats why we offer a competitive rewards package that supports your health financial future and overall wellbeingat work and beyond.
Benefits Highlights
Hybrid flexibility 4 days in office 1 day remote
Vehicle perks monthly vehicle allowance plus purchase and lease discounts
Comprehensive health coverage medical dental and vision plans
Employer-funded HSA contributions to help reduce healthcare costs
401(k) with company match and immediate vesting from day one
100% company-paid life and disability insurance
Wellbeing benefits including fitness and health resources
Leadership programs and career development that support continuous learning
Paid Volunteer Time Off and a company charitable donation in your honor
Because great benefits help you thrivepersonally and professionally.
WHAT HAPPENS NEXT
Express your interest by submitting an application. Once your application is received our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our culture visit our careers page.
OTHER DETAILS
Our Company is an equal opportunity employer committed to fostering a diverse inclusive and respectful workplacebecause we believe diversity builds stronger teams. We comply with all applicable federal state and local equal employment opportunity laws and do not discriminate on the basis of race religion or creed color national origin ancestry caste citizenship sex or gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity or expression age disability medical condition genetic information marital status family care or medical leave status military or veteran status political affiliation or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
If you have any questions about CCPA regarding California residents or HCA team members please contact the Privacy Team at.
Required Experience:
Manager
