Collections Specialist

Location:

• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life including Medical Dental Vision Life AD&D and Disability Insurance.

• Support for Parents: We offer up to 14-week paid child birth benefits to support growing families.

• Future Security: 401(k) Retirement Plan with company match Tuition Assistance Paid Holidays Vacation and Sick time.

• Early Access: Your benefits start after just 30 days of employment.

The Collections Specialist is responsible for communicating with customers to collect on past due accounts including but not limited to resolution of cash related disputes. Cash application related disputes would constitute no more than 20% of the day to day responsibilities. The shift will be M-F hours differing based on business needs.

• Support and care for assigned accounts.

• Contact customers on past due accounts via phone or email in a dynamic supportive and results-focused environment.

• Provide customer service regarding account and collection issues.

• Assist customers with account reconciliation questions and discrepancies as needed.

• Contact customer and resolve short payments/ remittance questions. Communicate closely with Cash applications team.

• Process customer refunds.

• Review and process account adjustments credit memos and small balance write-offs.

• Dedicated to partnering with clients to resolve outstanding balances for assigned accounts.

• Review and release and/or hold customer orders based on account status (credit limit past due invoices etc).

• Partner with Sales and all other Depts (Billing Operations Contracts) to foster collaborative working relationships and support and nurture accounts.

• Ideally you bring the ability to maintain collection percentages AR over 60 days and bad debt levels as guided by management. Consistently work toward and advance established team goals.

• Work closely with Sales department to provide data as needed and ensure timely resolution of AR issues.

• Other duties deemed appropriate and assigned by management.

• At least 5 years of commercial collection experience.

• Strong verbal and written communication and customer service skills and a quality mindset.

• Good organizational and people skills; the ability to work and navigate within a complex organization.

• The successful candidate must have a strong customer service mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.

• Candidates must have valid employment authorization in the U.S. and must not require visa sponsorship now or in the future. This position is not open for non-immigrant visa sponsorship.

• An ability to see the credit operation as a financially oriented customer service function which balances cost control with support for the business.

• The ability to adapt to a rapidly-changing environment and understand/utilize new technologies and tools.

Benefits

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical dental and vision plans short-term and long-term disability life and accidental death and dismemberment (AD&D) insurance Employee Assistance Program (EAP) pre-tax commuter transportation benefit parental leave vacation sick time floating holidays jury duty and funeral/bereavement leave and paid holidays for all eligible full-time employees.

Additionally we offer our eligible employees a 401k plan with company matching funds tuition reimbursement discounted college tuition for eligible employees dependents and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

Your DIFFERENCES enhance our PERFORMANCE

At Airgas we are committed to building a workplace that embraces the diversity of our employees our customers patients community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants regardless of their race gender sexual orientation religion disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to innovate by living our fundamentals acting for our success and creating an engaging environment in a changing world.

About Airgas

Airgas an Air Liquide company is a leading U.S. supplier of industrial medical and specialty gases as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18000 associates Airgas fosters a culture of safety customer success sustainability and innovation. Airgas associates are empowered to share ideas take initiative and make decisions.

Airgas is a subsidiary of Air Liquide a world leader in gases technologies and services for industry and healthcare. Present in 60 countries with approximately 66500 employees Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas you matter and so does the work you do. As a member of our team you play an important role in the success of your team making sure our products are created sustainably and delivered safely and turn youll find a welcoming workplace where youre valued for who you are and where you can fill your potential while growing a fulfilling career whatever path you choose.

Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race color religion sex sexual orientation gender identity national origin disability veteran status or any other protected characteristic.

Airgas an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact us by email at

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