Collections Specialist

Must be in Southern NV and have reasonable commute to Las Vegas NV due to in-office requirements.

SCHEDULE: Full-Time Monday - Friday 10:00am-7:00pm PST

Every other Saturday 8:00am-12:00pm PST with a 4-hour flex day (1:00pm-5:00pm PST) when they work Saturday

COMPENSATION: Starting Pay $22 $25.50 per hour. (The estimated range is the budgeted amount for this position. Final offers are based on various factors including skill set experience location qualifications and other job-related reasons.)

Are you looking for an opportunity to make a meaningful impact grow your career in a supportive people-first environment PCI is seeking a Collections Specialist who is empathetic solutions-orientated and driven to help customers resolve payment concerns in a respectful and professional manner.

This is an exciting opportunity to work in a valued-based organization where youll build positive relationships use your negation skills and contribute to PCIs success - all while growing a career and making a difference.

• Engage with customers to discuss overdue accounts and explore repayments options.
• Negotiates and establishes payment arrangements that support customer needs and company policies.
• Maintains detailed and accurate records of all interactions and agreements.
• Communicates via phone email and written correspondence to support timely collections.
• Collaborate with the team to monitor account status and escalate when necessary.

Must-Have Qualifications:

• High School diploma or GED with at least 2 years experience in customer service accounts receivable sales or a related field.
• Fluency in English with strong verbal communication and effective negotiation skills.
• Confident phone presence and ability to manage high call volumes professionally and empathetically.

Nice to have but not Required!

• 1 year of collections experience
• Prior experience in a call center setting.

• Office Address: 9911 Covington Cross Dr. Suite 190 Las Vegas NV 89144
• Schedule: Full-Time Monday - Friday 10:00am-7:00pm PST
  • Every other Saturday 8:00am-12:00pm PST with a 4-hour flex day (1:00pm-5:00pm PST) when they work Saturday
• Work Setting: In-Office

• Starting Pay: $22 $25.50 per hour
• The estimated range is the budgeted amount for this position. Final offers are based on various factors including skill set experience location qualifications and other job-related reasons.

PCI offers competitive and comprehensive benefits including medical dental vision short-term disability long-term disability and voluntary benefits.

Additional Perks that Go the Extra Mile:

• Annual Discretionary Bonus
• Earned Safe & Sick Time (ESST)
• Paid Maternity & Paternity Leave
• Paid Time Off (PTO) & 8 Paid Holidays
• Donation Matching & Paid Volunteer Time
• 401(k) Match 100% of your deferrals up to 5%
• Tuition Reimbursement & Student Loan Match Program

It only takes a couple minutes! Submit your resume on our website at EMPLOYMENT OPPORTUNITY

PCI is an equal employment opportunity employer committed to diversity equity & inclusion. We make hiring decisions based on qualifications merit and business needs. If you need assistance or an accommodation due to disability please contact PCI HR at

Required Experience:

IC