Collections Representative

Stellantis Financial Services (SFS) is the new captive finance company for one of the worlds leading automakers and a mobility provider with iconic brands including Abarth Alfa Romeo Chrysler Citron Dodge DS Automobiles Fiat Jeep Lancia Maserati Opel Peugeot Ram Vauxhall Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customers experience.

Position Summary:

Responsible for the collection and resolution of delinquent auto loan/lease accounts. Utilizes telephone automated dialer and written correspondence in a fast-paced goal-oriented collections department. Provides customer service regarding collection issues and available collection programs. Accountable for reducing delinquency for assigned accounts.

Essential Job Duties and Responsibilities:

• Confers with customers by telephone in an attempt to collect current and past due payments determines the reason for delinquency and updates customer information.
• Confirms account holder by following safeguards procedures on every call.
• Documents conversations and arrangements accurately in the collection system.
• Adheres to collection standards of conduct policy on all accounts including third parties.
• Treats all contacts in a courteous and professional manner.
• Reviews customers files and offers programs to qualified customers to minimize delinquency.
• Uses established procedures to make effective use of extensions and due dates to changes to resolve delinquent accounts.
• Utilizes collection skip tools to locate accounts leading to resolution.
• Recommend accounts for repossession or legal action.
• Maintains delinquent rates at or below objectives.
• Meet daily and weekly production goals (Calls and dollars collected)
• Compliance with all company policies and procedures.
• This position involves regular access to specified personal information of consumers including but not limited to Social Security numbers and dates of birth.
• All other duties assigned.

Qualifications and Competencies: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience
  • • Minimum 2 years customer facing related experience and/or 1 year collection-related experience.
• Education requirements and/or certifications
  • • High school diploma/GED
  • Must have reliable transportation and live within a commutable distance of one of the following cities: Atlanta GA; Dallas TX; Detroit MI; Houston TX; Phoenix AZ

Qualifications Preferred:

• Moderate computer knowledge of MS Excel and MS Word software and keyboard skills including minimum accuracy requirements
• Ability to recognize problems resolve or escalate as needed including using a variety of talk-offs to convince the customer to make a payment
• Speak and listen effectively to customers via phone and tolerate stressful interactions with customers
• Multi-task in a high energy standard office and/or home environment
• Knowledge of and compliance with the Fair Debt Collection Practices Act local state and federal collection laws.

Physical Requirements:

Complete for your position e.g. periods of sitting standing walking close vision for computer work speaking hearing driving if required. Reach lift and/or move up to 10 lbs. Reasonable accommodations will be reviewed upon request.

An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services Inc. will not sponsor applicants for work visas of any type for this position.

Stellantis Financial Services Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment discrimination and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race color religion sex age national origin disability pregnancy sexual orientation veteran status gender identity or expression change of sex and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement promotion training transfer retention rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit ability achievement experience conduct and other legitimate business reasons.

Salary and Benefits:
At Stellantis Financial Services you can make a difference in a critical role within our high-performing culture. We offer career development opportunities competitive pay and a comprehensive benefits package including:

• Pay Rate: $19$24/hour based on experience and skills
• Start Date: Our next onboarding class is scheduled to begin August 10 2026
• Potential Bonus: Performance-based monthly bonus opportunities
• Supplemental Pay: Referral bonuses
• Flexibility: High-performing associates can create their own weekly work schedules
• Hybrid Work Arrangement: When not working remotely enjoy office spaces with breathtaking views
• Dress Code: Comfortable casual work environment
• Language Skills: Spanish-speaking skills are valued and rewarded but not required

Benefits Include:

• Retirement plan - 401(k) match
• Health insurance (medical dental vision and prescription coverage) and savings/spending accounts
• Virtual office visits
• Employee Assistance and Wellness programs
• Company-provided life and disability insurance
• Supplemental insurance options (life critical illness auto pet identity theft and legal services)
• Tuition reimbursement
• Paid time off (holidays flexible vacation and sick time)
• Vehicle discounts for loans or leases