Collections Operations Manager

Stellantis Financial Services (SFS) is the new captive finance company for one of the worlds leading automakers and a mobility provider with iconic brands including Abarth Alfa Romeo Chrysler Citron Dodge DS Automobiles Fiat Jeep Lancia Maserati Opel Peugeot Ram Vauxhall Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customers experience.

Position Summary:

Manages and coordinates the activities of workers engaged in collecting delinquent payments for auto loan accounts from customers by performing the following duties. Responsible for forecasting scheduling reporting auditing and real time management of collection center operations. Analyze workforce metrics trends/patterns and resource allocation to meet organizational needs. The position will be responsible for the daily management of collection center service levels and auditing. Develop and analyze scheduled and ad hoc position will require a considerable degree of operational and strategic coordination with multiple internal and external partners (Directors Team Managers Vendors and other function departments). Maintains awareness of schedule adherence productivity performance levels and ensures staff are informed in a timely manner of relevant policies and processes

Essential Duties and Responsibilities:

• Manages and trains associates to meet departmental goals while ensuring compliance with company policies providing constructive feedback and fostering a cohesive team environment.

• Oversee collector activities including auto dialer and list strategies to optimize collection efforts and ensures efficient workflow through effective work procedures and scheduling.

• Reviews accounts for potential repossession or legal action assists with challenging collection cases and addresses escalated customer and operational issues with solutions-oriented strategies.

• Analyzes performance data to manage business results and improve associate productivity making strategic decisions based on analytical insights to prioritize and achieve targets.

• Maintains a high level of professionalism treating all contacts courteously and excels in verbal written and presentation skills with proficiency in Microsoft Office applications.

• Demonstrates strong problem-solving abilities attention to detail and strategic thinking with experience in project management and process improvement.

• Exhibits flexibility to meet changing shift requirements and ensures strict adherence to ethical standards and protection of sensitive consumer information.

Qualifications and Competencies Required To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

• A minimum of 5 years of experience in Quality Control roles and at least 3 years in a collections call center environment with a strong emphasis on compliance performance optimization and customer resolution.

• Minimum 5 years in a leadership role.

Education:

• Bachelors degree

Additional Requirements:

• Overtime required required on an as needed basis.

• Travel 0-10% - as required on an as needed basis.

• Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta GA Dallas TX

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services Inc. will not sponsor applicants for work visas of any type for this position.

While performing the duties of this Job the employee is regularly required to sit; use hands to finger handle or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop kneel crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule This position requires the ability to work various shifts to accommodate business needs. Typically between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time.

Stellantis Financial Services Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment discrimination and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race color religion sex age national origin disability pregnancy sexual orientation veteran status gender identity or expression change of sex and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement promotion training transfer retention rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit ability achievement experience conduct and other legitimate business reasons.