Collections Manager
Los Angeles, CA - USA
Job Summary
This role will oversee a team of collections professionals while actively participating in escalated collection matters process improvement initiatives and firm-wide collection strategies.
- Lead mentor and develop a team of 56 collections professionals
- Manage day-to-day collections operations in a fast-paced legal environment
- Partner closely with attorneys partners and firm leadership to resolve collection issues and improve recovery efforts
- Handle escalated collection matters and complex client situations
- Monitor aging reports portfolio performance and collection trends
- Develop and implement process improvements to increase efficiency and reduce delinquency
- Collaborate with Billing Accounting and Finance teams to ensure timely resolution of billing-related issues
- Produce reporting and provide insights to leadership regarding collections performance and portfolio risk
- Support a culture of accountability customer service and continuous improvement
- 5 years of collections and/or accounts receivable experience
- 5 years of leadership experience managing collections teams
- Prior experience within a law firm or professional services environment is required
- Proven ability to manage collections in a high-volume environment
- Strong experience working directly with attorneys partners and executive leadership
- Experience improving collection performance reducing aging and driving cash flow improvements
- Strong Excel skills including reporting and data analysis
- Experience with Elite 3E Aderant or similar legal financial systems is highly preferred
- Excellent communication relationship-building and problem-solving skills
- Highly visible leadership role with direct exposure to firm leadership
- Opportunity to influence collections strategy and department performance
- Manage an established team while helping shape future processes and best practices
- Collaborative and team-oriented culture
- Hybrid work environment
- Competitive compensation and comprehensive benefits package
Required Experience:
Manager
About Company
GHJ is a national advisory, accounting and tax firm that partners with clients to help grow their businesses.