Collections Call Center Supervisor
Job Location:
Clearwater, SC - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Now Hiring! Supervisor Account Services Department
MidAtlantic Finance
Clearwater FL (Ulmerton Rd) worksite
$500 Signing BONUS!
Base monthly bonus incentives
The Account Service Supervisor is responsible for the management of all aspects of their assigned team. This position manages and executes programs policies and systems to improve customer account addition this role is responsible for hiring training developing and motivating a team to achieve business goals while ensuring policy compliance. This position is located in ourfast-paced Corporate HQ located in Clearwater FL. We provide proper training to help you succeed.Bilingual Spanish/English is preferred but not required.
Benefits:
- Monthly incentive program
- 401(K) Retirement Plan with Employer match
- Medical/Dental/Vision insurance
- Employer paid Life insurance
- Great schedule for work/life balance
- Paid Time Off (PTO) accrues from date of hire
- Team events like Games Contest Office Fun
- Referral bonus
Responsibilities:
- Oversees Account Services Department employees and activities ensuring monthly goals are met.
- Calculates and computes daily reports and communicates results with their assigned team.
- Creates and administers introductory evaluations performance appraisals and corrective actions.
- Resolves personnel issues including deviations time-off requests and all other situations.
- Provides backup support for any collections position on an as-needed basis.
- Reviews resumes and interviews potential applicants for open Account Services positions.
- Resolves challenging customer situations using all resources necessary. Researches and analyzes customer disputes and provides solution.
- Evaluates Reps daily work for efficiency and standards met as well as daily review of accounts to identify trends for development of staff.
- Quality assurance training.
- Ensures compliance with policy and other standards are met.
- Other duties as needed.
CALL Today!!
Call Michelle at to request an immediate interview or ext. 234. Or reply and include your resume. We look forward to hearing from you!
Who We Are:
Founded in 1989 Mid-Atlantic Finance (MAF) has become the premier auto finance source in the automotive industry. Contributing to our continued success is the focus on technology and our dedicated team members who provide world class service to our clients customers and partners nationwide.
Mid-Atlantic Finance conducts pre-employment background drug screen and prior employment verification once an offer of employment is extended.
Required Experience:
Manager
About Company
Welcome to Our Careers Page We're glad you're here and considering a career with MidAtlantic Finance. If you are looking for a change, something fun yet challenging where your efforts are rewarded, then your search is over. Come join our World Class Team here at MidAtlantic Finance. H ... View more
