Collections Administrator

Key Responsibilities:
Maintain all bankruptcy notifications
Submit weekly paid files to collection agencies and determine any needed credit adjustments
Address any collection agency defined customer disputes log into dispute worksheet and negotiate proper response involving branches if needed
Verify and process weekly payments payables and NSFs submitted by our vendors
Send 5 day pull back accounts to collection agencies that do not require 3rd party collections.
UAC (Unapplied cash / credits) assistance as needed
Month end reporting assistance as needed
Special projects as assigned
Document any new processes or updated current procedures
Back-up for Pick-Line inbound calls from customers who need assistance
Develop and maintain the matrix for Third Party Agencies Trend their performance
Conform in all respects with applicable federal state/provincial and local laws regulations ordinances
Follow company polices procedures and directives from supervisors/managers
Perform other duties and responsibilities as required or requested by management.

Requirements:
Associates degree (AA) from two year College or technical school or equivalent combination of education and experience
3-5 years experience in commercial collections account receivable and customer service
Requires Bankruptcy experience: Filing Claims; Working with outside vendor to maintain filings.
Operate standard office equipment (i.e. personal computer facsimile copy machine etc.)
Working knowledge of Microsoft Office-Outlook Word and Excel (Excel is a must)
Knowledge of AS400 software system and Soft Pak/Tower (preferred not required)

Knowledge Skills and Abilities:
Excellent customer service and phone skills
Ability to resolve customer complains and questions
Ability to excel in fast paced environment
Ability to effectively communicate with others verbally and in writing
Close attention to detail and good organizational skills
Good interpersonal skills.

Physical/Mental Demands:
Regularly required to sit and use hands and fingers.
Frequently required to talk hear stand and walk.
Visual Requirements: include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.

Working Conditions:
Work in indoor office environment 100% of the time.
Noise level is usually moderate.

#GFLTalent

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position please contact

Please note that GFL does not provide visa sponsorshipfor this position. Valid work authorization in the country where the job is located is candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.