Collateral Specialist

About the team

The Coordinator II Mortgage Operations Post Closing reviews closed mortgage loan files for completeness and accuracy resolves post-closing deficiencies and prepares loans for delivery to investors and secondary market partners. The role ensures documentation data and collateral meet investor agency and regulatory requirements while coordinating with internal teams and external parties to clear exceptions and support timely compliant file delivery.

About the role

- Review closed mortgage loan files to confirm all required documentation signatures and data are complete accurate and aligned with investor agency and regulatory guidelines.- Identify research and resolve post-closing deficiencies and conditions by coordinating with internal operations sales and underwriting partners as well as settlement agents and other external counterparties.- Validate closing disclosures notes security instruments and supporting documents to ensure consistency with system data and pricing escalating discrepancies and potential compliance issues as needed.- Prepare and package post-closed loan files for delivery to investors and secondary market partners following established checklists stacking orders and transmission standards.- Monitor post-closing pipelines prioritize work to meet investor delivery timelines and service level expectations and communicate status risks and impacts to appropriate stakeholders.- Perform quality and data integrity checks on loan records and collateral files updating systems of record and documenting resolution steps to support audit and investor review.- Contribute to process and control improvements in post-closing workflows by sharing recurring issues recommending enhancements and supporting implementation of updated procedures.

This role has been categorized as an Office position. Office employees regularly work at an existing ZG corporate office for approximately 80 to 100 percent of their time each month. Employees must live within reasonable commuting distance of their designated ZG office. ZG has not defined a reasonable distance and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.

In California Connecticut Maryland Massachusetts New Jersey New York Washington state and Washington DC the standard base pay range for this role is $22.80 - $34.20 hourly. This base pay range is specific to these locations and may not be applicable to other locations.

Actual amounts will vary depending on experience performance and location.

Who you are

• High school diploma or equivalent.
• 2 years of experience in mortgage operations loan closing post-closing or a closely related residential mortgage support function.
• Experience reviewing mortgage loan documentation for completeness accuracy and compliance with investor agency or regulatory requirements.
• Experience working in a high-volume deadline-driven environment with responsibility for managing an assigned pipeline of loans or cases.
• Familiarity with the Encompass loan origination system is strongly preferred.
• Working knowledge of Microsoft Office applications including Outlook Excel and Word.
• Strong attention to detail organization and analytical problem-solving skills.
• Strong written and verbal communication skills with the ability to build productive relationships with internal and external partners.
• Ability to manage multiple priorities and deadlines while maintaining accuracy and service quality.
• Ability to collaborate effectively with cross-functional teams and adapt to changing business needs and timelines.
• Demonstrated discretion and commitment to protecting confidential customer and employee information.
• Or an equivalent combination of education and experience.

Get to know us

At Zillow were reimagining how people movethrough the real estate market and through their careers. As the most-visited real estate platform in the U.S. we help customers navigate buying selling financing and renting with greater ease and confidence. Whether youre working in tech sales operations or design youll be part of a company thats reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For in 2025 and included on the PEOPLE Companies That Care 2025 list reflecting our commitment to creating an innovative inclusive and engaging culture where employees are empowered to grow.

No matter where you sit in the organization your work will help drive innovation support our customers and move the industryand your careerforward together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive innovative environment with the best employees. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. If you have a disability or special need that requires accommodation please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.