Coffee Shop Manager

The Coffee Shop Manager oversees the daily operations of the coffee shop ensuring exceptional customer experiences high-quality beverages and food and efficient staff management. This role combines leadership operational oversight and a passion for coffee culture to create a welcoming environment for customers and a productive motivated team. The Coffee Shop Manager will also be cross-trained to support convenience store operations and assist with store functions as needed.

Bosselman has many benefits to offer you that you will not find anywhere else like:

• Paid vacation
• 401K and matching contributions
• Health dental and vision insurance
• Short and long term disability insurance
• Life insurance
• A clearly defined path for growth
• On-demand pay with PayActiv (access to earned but not yet paid wages)
• And much more!

Bosselman offers on-demand pay (access to earned but not yet paid wages) through:

• Oversees daily shop operations including opening and closing procedures.
• Recruits hires trains mentors and manages performance of baristas and other staff members.
• Schedules team members efficiently to meet business demands and labor budgets.
• Conducts performance reviews and provides ongoing coaching.
• Manages inventory levels places orders and manages vendor relationships.
• Ensures equipment is maintained and functioning properly.
• Implements and maintains operational standards procedures and cleanliness.
• Ensures all beverages and food items meet company quality standards.
• Addresses and resolves customer concerns promptly and professionally.
• Manages cash handling and daily deposits.
• Monitors and drives sales labor costs food and beverage margins and other key performance metrics through active performance management.
• Assist with cost control to meet profitability goals.
• Maintains clear consistent communication with staff management and vendors.
• Effectively communicate company policies procedures and expectations.
• Ensures an environment which adheres all aspects of serving safe food and beverages
• Practices all company safety procedures to ensure a safe environment for team members and customers.
• Provides friendly and competent customer service.
• Supports convenience store operations as needed including:
  • Operating POS for store transactions.
  • Assisting customers with purchases and inquiries.
  • Stocking shelves and maintaining product displays.
  • Maintaining cleanliness and organization in the store.
• Reports for work in a timely manner when scheduled.

Additional Job Duties:

• Assists with other duties as assigned.

Supervisory Responsibilities:

• This role position provides direct supervision to a team of staff members.

Education and/or Experience (include certs or licenses needed):

• High school diploma or general education degree (GED).
• Previous management experience in a coffee shop or restaurant preferred.

Minimum Qualifications:

• Must have reliable transportation.
• Basic math and computer skills for POS and reporting purposes.
• Maintain a professional positive attitude.
• Excellent customer service communication and interpersonal abilities.
• Strong leadership and team management skills.
• Ability to promote teamwork collaboration multitasking problem solveing and working in a fast-paced environment.
• Food safe certified through accredited program recognized by the state in which the store operates/ability to become certified within the training period.
• Willing and able to work early mornings holidays weekends and flexible shifts.
• Must be able to communicate in English

Physical Requirements: The physical demands described here are representative of those that must be met by the Coffee Shop Manager to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions provided such accommodations do not create an undue hardship for the Company.

• The employee must occasionally lift and/or move up to 50 lbs. while performing the duties of this job the employee is frequently required to stand walk use hands and fingers handle or feel reach with hands and arms sit climb or balance stoop kneel crouch or crawl talk and hear.
• Physical attendance at primary work location is required.