Coffee Shop Attendant

The Coffee Shop Attendant is responsible for preparing and serving coffee teas and other beverages greeting each guest and ensuring that guests are 100% satisfied.

Potential Career Paths:

F&B Supervisor F&B Manager Director of Food and Beverage-Director of Operations General Manager - VP of Food & Beverage

Key Duties & Responsibilities:

• Providing personalized service to all guests.
• Understands and abides by all safety protocols.
• Willingly embrace last-minute changes in direction and unexpected changes in operational plan.
• Performs other duties as assigned.
• Maintains positive guest relations at all times.
• Prepare food and beverages such as fresh fruit coffee and juices.
• Ability to utilize equipment used for drink and food making as necessary.
• Maintains knowledge of standard recipes (latte cappuccino macchiato specialty drinks).
• Utilizing POS according to standards as necessary.
• Set out and arrange cold food such as rolls muffins and cereal for purchase.
• Set up and maintain the coffee shop service area and keep it clean and well presented.
• Maintains safety and sanitation requirements and storage procedures.
• Complete daily inventory of food beverages and supplies needed for each day.
• Order and/or purchase all necessary supplies.
• Ensure that all equipment is in working order and clean; rectify any deficiencies and report maintenance problems to the manager.
• Monitor and maintain the quality of all food and beverages and cleanliness of service lines.
• Restock food products and supplies as needed.
• Clear and clean tables as they are vacated throughout the shift.
• Remove trash and clean up spills immediately.
• Return unused food supplies to designated areas and store.
• Complete opening and closing side duties as assigned.
• Listen and respond to guests requests and complaints.
• Provide guests with information about local area including giving directions.
• Report any equipment damages safety hazards maintenance problems and personnel problems to the Manager.
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Requirements:

• Education/Experience: Any combination of education training or experience that provides the required knowledge skills and abilities.
• Certificates & Licenses: Food Handlers Certification (If applicable).

Required Experience:

IC