Cocktail Server Steady Extra (The Linq Hotel)

The primary responsibility of the Beverage Server/Cocktails is to ensure complete customer satisfaction by serving and providing beverages to our guests to ensure an enjoyable stay.

• Greetsandwelcomesall guests in a pleasant and professional manner.
• Providestimelycocktail service in a friendly and courteous manner.
• Keeps assigned areas clean and empty of glasses and bottles.
• Constantlylookingfor service opportunities.
• Responds to andresolvesguest complaints.
• Answers guest questions and is knowledgeable about property events and attractions.
• Performs all side work at assigned station suchasstocking coffee glasses sugarcreamand coffee dispenser.
• Provides fast (20 minutes or less round time) friendly professional beverage service to casino guests; carries full trays on every round
• Takes drink orders communicates with bartenderassistsin the preparation ofdrinksand presents drinks to guests
• Maintains clean and stocked workstation
• Handles money according to procedure
• Monitors guest consumption of alcohol andinterveneas needed according to guidelines
• Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos
• Promotes casino events and programs
• Works closely withTotalRewards Center to promote new card sign up programs.
• Works well with others especially beverage servers bartenders barbacks beverage supervisor and slots supervisor
• Provides personalized service and uses guest name
• Resolves service problems according to guidelines
• Meets the attendance guidelines of the job and adheres to regulatorydepartmentaland company policies.

• Must be a minimum of 21 years of age or older.
• One-yearprevioushigh volume cocktail experience.
• Minimumof one-year customer service experience ina previousposition where the primary job duty is direct customer service isrequired.
• Mustpossessexcellent customer service and communication skills.
• Must be able toinitiateand engage in conversation in a professional and friendly manner.
• Must present a professional and pleasant appearance that guests will find appealing and approachablein order toengage in conversation.
• Must be able to work any day of the week andscheduledshift.
• Must be able toget alongwith co-workers and work as a team.
• Must present a well-groomed appearance.
• Work requires knowledge of tray service and cocktail ingredients.
• Work requires schedule flexibility which may include nights weekends holidays and overtime as needed.

ADDITIONAL REQUIREMENTS

• Nevada Health Card
• Alcohol Awareness Card