CMDB & IT Asset Management (ITAM) Analyst

Location: Newark NJ (Hybrid)
Experience: 5-8 Years

We are seeking an experienced CMDB & IT Asset Management (ITAM) Analyst to manage and improve the accuracy governance and maturity of enterprise Configuration Management Database (CMDB) and IT Asset Management processes. The ideal candidate will have hands-on experience with ServiceNow CMDB ITAM HAM SAM Configuration Item (CI) management asset lifecycle management data reconciliation and ITIL best practices. This role will collaborate with infrastructure procurement and IT service management teams to ensure high-quality asset data compliance and operational excellence.

• ServiceNow CMDB Administration
• IT Asset Management (ITAM)
• Configuration Management Database (CMDB)
• Configuration Item (CI) Management
• CMDB Governance
• CMDB Health Monitoring
• CMDB Data Quality
• CMDB Relationship Management

• Hardware Asset Management (HAM)
• Software Asset Management (SAM)
• Asset Lifecycle Management
• Asset Discovery
• Asset Reconciliation
• Asset Inventory Management
• License Management
• Procurement Coordination

• Data Quality Management
• Data Validation
• Data Reconciliation
• Compliance Reporting
• Audit Readiness
• Governance Frameworks
• Policy Compliance

• ServiceNow ITAM
• ServiceNow Discovery (Preferred)
• IT Service Management (ITSM)
• Incident Management
• Change Management
• Problem Management
• Request Management
• ITIL Framework

• Advanced Microsoft Excel
• Reporting & Dashboards
• KPI Monitoring
• Operational Reporting
• Data Analysis
• Trend Analysis

• ServiceNow Discovery (Preferred)
• Active Directory (Preferred)
• SQL (Preferred)
• REST APIs (Preferred)

• Analytical Thinking
• Problem Solving
• Stakeholder Management
• Cross-functional Collaboration
• Communication Skills
• Process Improvement
• Attention to Detail

• Administer and maintain the ServiceNow CMDB ensuring Configuration Items (CIs) and relationships remain accurate and up to date
• Manage hardware and software asset lifecycle processes from procurement through retirement
• Monitor CMDB health and proactively resolve data quality duplication and reconciliation issues
• Perform asset reconciliation and ensure consistency between discovery tools procurement records and the CMDB
• Support CMDB governance initiatives data standards and compliance requirements
• Collaborate with infrastructure procurement service management and operations teams to improve asset visibility and data integrity
• Generate compliance reports dashboards and operational metrics related to CMDB and IT asset management
• Support audits by maintaining accurate asset inventories and configuration records
• Identify opportunities for process improvements to enhance CMDB maturity and ITAM capabilities
• Develop and maintain documentation for CMDB governance asset management processes and operational procedures
• Support ServiceNow Discovery and other automated data collection tools to improve CMDB accuracy

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist - ITSM or ITAM
• ITIL Foundation Certification
• Experience with ServiceNow Discovery and Service Mapping
• Experience supporting enterprise IT infrastructure and asset management environments
• Bachelors degree in Computer Science Information Technology or a related field (or equivalent experience)