Cluster Revenue Manager

Job Summary: The Revenue Manager is responsible for implementing the hotels revenue strategy optimizing rates managing inventory and overseeing distribution channels to maximize revenue. This role also involves training and monitoring reservation agents ensuring revenue goals are met through effective inventory control and pricing strategies.

Essential Functions and Duties:

• Maximize hotel revenue through effective use of PMS/GDS systems and by managing inventory allocation and pricing.

• Configure and maintain PMS/GDS systems and rate inventory controls to achieve revenue goals.

• Support the General Manager in executing the hotels revenue management strategy.

• Work with third-party market managers to implement strategies and analyze channel marketing reports to drive revenue.

• Maintain the hotels pricing and distribution strategy across PMS and extranet platforms.

• Produce daily and weekly financial forecasts and track reservation booking pace.

• Monitor transient account production and participate in setting rates for transient and group contracts.

• Oversee and train reservation agents to ensure effective sales processes and high-quality guest service.

• Assist the Director of Sales (DOS) with pricing decisions and account analysis during the annual RFP season.

• Manage group room blocks ensuring proper handling of pickups cut-offs attrition and other details.

• Maintain oversell and sell-through strategies for all future dates.

• Attend weekly sales and staff meetings and produce routine reports for forecasting and data analysis.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience Education and Skills:

• 3 years of experience in hotel front office or reservations office in a leadership position.

• 2 years of experience with revenue management responsibilities in a large property or multiple smaller properties.

• Experience with analyzing Market Vision and STAR Reports.

• Strong knowledge of PMS/GDS systems and other hotel distribution platforms.

• Excellent analytical and decision-making skills to interpret financial data and adjust strategies.

• Strong leadership and communication skills to train and manage reservation agents.

• Proficiency in Microsoft Office particularly Excel for producing forecasts and reports.

• Ability to work independently and adapt to a fast-paced environment.

• High attention to detail and ability to manage multiple tasks.

Work Environment:

• Primarily a seated role with occasional standing and walking.

• Requires frequent use of a computer and other office equipment.

• Must be able to lift and carry objects up to 20 lbs.

• Flexible schedule including availability for evenings weekends and holidays based on hotel needs.

• Primarily indoor work in an office environment with regular interaction with hotel staff and external partners.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the team member for this job. Duties responsibilities and activities may change at any time with or without notice.