Director of Country Club Operations-Direct Hire, Starting at 95k

Private Country Club Rochester NY West Side
Starting Salary: $100000 Performance Incentives

A premier private country club on Rochesters west side is seeking an experienced hospitality-driven Club Manager to lead its food & beverage member experience events and sales operations.

This is a highly visible leadership role for someone who understands that exceptional club hospitality is about more than great food and serviceits about creating an experience that makes members feel known welcomed and genuinely excited to be part of the club.

The Club Manager will have significant ownership over the day-to-day operation and long-term success of the club leading teams across dining bar banquet culinary event and sales functions. Working closely with ownership and club leadership this person will help shape the member experience strengthen operations develop a high-performing team and identify opportunities to grow revenue and engagement.

Were looking for a leader who is equally comfortable building relationships with members developing staff reviewing financials overseeing a major event and jumping into the operation when needed.

If youre energized by hospitality thrive in a relationship-driven environment and want the opportunity to make a meaningful impact on a respected private club wed love to meet you.

Youll oversee the daily operations of the clubs Grill Room Bar Kitchen Banquet Facilities 9½ Grill golf tournament hospitality and sales functions.

Youll be responsible for:

• Creating an exceptional welcoming experience for members and their guests
• Establishing and maintaining outstanding standards for service food quality beverage programs cleanliness and presentation
• Building strong relationships with members and proactively responding to feedback
• Ensuring a personalized high-touch hospitality experience throughout the club
• Developing and maintaining policies procedures and service standards
• Identifying opportunities to increase member engagement and club utilization
• Ensuring club programming dining events and activities consistently reflect the clubs culture and standards

Great hospitality starts with a great team. Youll set the tone for a professional positive accountable and service-driven culture.

Youll:

• Recruit train mentor and develop managers and staff
• Establish clear expectations and hold teams accountable to service standards
• Create an environment where employees feel supported and motivated to deliver their best
• Conduct performance evaluations and provide ongoing coaching and development
• Build strong collaboration between front-of-house culinary events sales and club leadership

Youll provide leadership across the clubs dining and beverage operations partnering closely with the Executive Chef and/or Kitchen Manager to deliver an outstanding and consistent culinary experience.

Responsibilities include:

• Maintaining exceptional food quality creativity consistency and presentation
• Ensuring menus remain fresh relevant and seasonally appropriate
• Managing wine beer and spirits programs including purchasing inventory and pricing
• Developing creative beverage offerings tastings and special member experiences
• Maintaining exceptional standards for service cleanliness uniforms and professional presentation
• Ensuring compliance with health sanitation safety and responsible alcohol service requirements

From weddings and private celebrations to golf tournaments and signature club events youll help ensure every event reflects the level of hospitality members and guests expect.

Youll partner with the events and sales teams to:

• Oversee the planning staffing and execution of banquet and club events
• Ensure seamless communication between sales culinary service and operations teams
• Deliver memorable experiences for private functions weddings tournaments and member events
• Identify opportunities to improve both the guest experience and profitability of events

Youll provide leadership and accountability for the clubs sales efforts working closely with the Sales Manager to build event business and strengthen the clubs presence in the market.

Youll:

• Partner with the Sales Manager to establish annual sales and marketing goals budgets and strategies
• Hold regular sales meetings to review pipeline activity opportunities and results
• Encourage proactive business development and pursuit of new event opportunities
• Ensure the club maintains an effective user-friendly website and strong digital presence
• Oversee effective marketing promotional and social media strategies
• Establish clear sales goals and monitor performance throughout the year

Youll take an active role in ensuring the club delivers both an exceptional experience and strong financial performance.

Youll:

• Develop and manage annual food & beverage budgets
• Partner with the Sales Manager on annual event sales and marketing budgets
• Monitor revenue labor inventory expenses and profitability
• Maintain effective food and beverage cost controls
• Review financial reports and identify opportunities to improve performance
• Balance smart cost management with the high service standards expected in a private club environment

Were seeking an established hospitality leader who understands how to combine operational excellence with exceptional relationship-building.

The ideal candidate brings:

• 510 years of progressive leadership experience in food & beverage or hospitality management
• Private club luxury hospitality resort hotel restaurant or similar high-touch service experience strongly preferred
• Bachelors degree in Hospitality Management Business Administration or a related field preferred
• Proven experience leading developing and motivating hospitality teams
• Strong financial acumen including budgeting forecasting labor management inventory and cost controls
• Experience overseeing events and banquet operations
• Exceptional interpersonal and communication skills
• Strong organizational skills and sound judgment
• The ability to build authentic relationships with members while maintaining professionalism and discretion
• A hands-on leadership style and willingness to be visible and engaged throughout the club

Success in this role requires someone who is present approachable proactive and accountable.

You enjoy being on the floor and interacting with members just as much as you enjoy developing strategy behind the scenes. You notice the details. You anticipate problems before they become problems. You develop people rather than simply manage them.

Most importantly you understand that in a private club environment relationships matter.

Private club hospitality doesnt always operate on a traditional MondayFriday schedule. This leadership position requires flexibility based on club operations and events including some evenings weekends and holidays.

• Starting salary of $100000 with compensation based on experience
• Performance incentive opportunity
• Health insurance
• Paid time off
• Club privileges as applicable

This is an opportunity to step into a meaningful leadership position with the ability to influence nearly every aspect of the club experience.

Youll have the autonomy to develop people strengthen operations elevate hospitality grow event business and help shape whats next for the cluball while becoming a trusted and visible leader within the club community.