Club Fitter Golfdom

What We Offer:

• Cool Clubs and Golfdom arepart of the Worldwide Golf family of brands. Worldwide Golf has over 95 stores in 25 states.
• The Cool Clubs Fitter will utilize our patented top of the line club fitting technologies.
• Worldwide Golf is one of the largest golf retailers in the world giving you more opportunities for growth and mobility. Weve been in business over 50 years and we are still growing!
• We offer paid vacation 401(k) matching and health benefits with company contribution to the HSA for full-time employees.
• There is no better time to work in the golf industry! All employees receive a strong employee discount and golf-specific training and learning opportunities.

Job Description:

The Cool Clubs Fitter at Golfdom is responsible for promoting and maintaining a store culture that is consistent with Worldwide Golfs values including the Sure No Problem philosophy which has made Worldwide Golf what it is today. Sure No Problem means putting the customer first and doing whatever we can to ensure a memorable and positive customer experience.

The Cool Clubs Fitter is responsible for performing golf club fittings and related assignments for a wide range of players including high handicap customers better playing amateurs VIP guests and tour players. Responsibilities include:

• Demonstrate excellent customer service keeping in mind that the customers last phase of their shopping experience is with the cashier.
• Process information and merchandise through computer and POS register system.
• Assist with floor moves housekeeping display maintenance and merchandise replenishment as needed.
• Once fully trained recognize and suggest ways to improve processes.
• Perform any other duties as assigned by management.

Club Fitting:

• Ownership of all aspects of the club fitting process (customer service technology sales etc.)
• Fit all customers using the good/better/best fitting process and make proper club recommendations
• Accurately document all fitting information in fitting software

Follow Through:

• Remain in contact with customers during the build process when necessary
• Collaborate with builders on fitting/building challenges
• Address customer concerns and resolve them promptly to the customers satisfaction

Order Tracking:

• Fluently understand order tracking system
• Enter all orders and pertinent information into order tracking system upon placing an order
• Provide order updates to customers as needed
• Update system as needed (pick-ups notes etc.)

Club Repair:

• Loft and Lie adjustments for customers
• Re-gripping clubs for store customers when able
• Assist build shop with lite club repair when able

Front of House:

• Greet customers who enter the store
• Answer phones and manage personal voicemail box
• Book Fittings and help manage fitting calendar
• Help Customer Service Rep manage pick-up closet
• Assist with general cleanliness of the store

Other Duties:

• Maintain a high level of product and industry knowledge by learning about new technologies and products
• Keep individual desk clean and organized
• Utilize all safety protocols and equipment as set forth by the employee handbook and company policys

Required Job Skills

• Knowledge of golf equipment and shafts
• Understanding of ideal golf ball launch characteristics
• General knowledge of club repair
• Proficient computer skills in the following
  • Microsoft Office
  • POS Experience

Recommended Job Skills

• Experience with TrackMan or similar launch monitor technology
• Retail sales experience
• Customer service experience
• Excellent time management skills
• Excellent phone etiquette skills
• Ability to work in a team environment

The hourly rate for this position is $17.00 - $19.00 per hour plus commission. Individual starting rate within this range may depend on geography experience expertise and education/training.

This is a full-time position. If you are looking for part-time positions or other job opportunities please check out our careers page: residents: Please review our California Applicant Privacy Notice HERE

Who We Are:

Cool Clubs and Golfdom are part of the Worldwide Golf family which includes well-renowned golf retail and e-commerce brands including:

Roger Dunn Golf Shops Edwin Watts Golf The Golf Mart Golfers Warehouse Vans Golf Shops Uinta Golf Las Vegas Golf Superstore Golfdom Mikes Golf Outlet Golf and Ski Warehouse Cool Clubs