Clover Concierge Specialist

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Job Title

What does a great Clover Concierge Specialist do at Fiserv

As a Clover Concierge Specialist you will play a crucial role in our client support team acting as a dedicated resource for Clover clients. This position involves providing exceptional service support and guidance to enhance the client experience with Clover products and services.

What will you do:

• Serve as the primary point of contact for Clover clients addressing inquiries and resolving issues related to Clover products and services

• Address merchant concerns the team directly with a quick resolution assisting with retention of account

• Document client interactions issues and resolutions to ensure a high level of service and follow-up

• Monitor client feedback and satisfaction levels seeking opportunities to improve the overall client experience

• Stay current with Clover product updates industry trends and best practices

• Work through administrative tasks projects input into procedural processes and outcomes while applying fundamental concepts practices and procedures of field of specialization to achieve defined outcomes and desires results

• Demonstrate ability to determine decision criteria within masses of inputs and document requirements clearly and concisely. Conduct Clover device installation and training including following-up with merchant at a 30/60 day mark.

• Provide feedback to Clover Concierge Advisor in partnership with internal product stakeholders

What you will need to have:

• 3-5 years of work experience or equivalent combination of education work experience or related

• Strong verbal and written communication skills; ability to convey complex information clearly

• Ability to work collaboratively in a team-oriented environment while taking the initiative

What would be great to have:

• Previous experience in customer service or a client-facing role preferably in the financial services or technology industry

• Understanding of point-of-sale systems and Clover products is a plus

• Proven problem-solving skills and a proactive approach to addressing client needs

• Ability to work collaboratively in a team-oriented environment while taking the initiative

• Fluency in Spanish

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Massachusetts Maryland Minnesota New Jersey New York Nevada Rhode Island Vermont Virginia Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

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Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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