Cloud Services Manager Azure Platform & Engineering

The Manager Cloud Services leads Mayo Clinics Azure platform and cloud engineering operations ensuring the successful planning execution and optimization of Azure services that support clinical research and enterprise workloads. This leader is accountable for building a high-performing engineering team advancing platform maturity driving cost and operational excellence and maintaining security and compliance within a highly regulated multi-cloud environment (Azure Google Cloud and on-premises).

This position collaborates with technical teams product management architecture information security FinOps networking business stakeholders and strategic vendors to advance Mayo Clinics cloud modernization goals while championing user-centered service outcomes and responsible information stewardship.

Key Responsibilities

Azure Platform Operations and Service DeliveryLead 24x7x365 operations for the Azure environment supporting Mayo Clinic customers including production workloads application hosting innovation and AI platforms and cloud migrations. Own incident response MTTR performance for high-severity events and continuous improvement of operational maturity. Monitor and optimize platform performance service management systems and reporting dashboards.

Team Leadership and CollaborationManage mentor and develop a team of cloud engineers across associate mid and senior levels. Build and sustain Azure capability through upskilling certifications and knowledge transfer. Foster a culture of collaboration accountability and service excellence. Partner with clinical research administrative product architecture and security stakeholders to ensure aligned priorities and transparent communication. Operate within an agile delivery model including program increment planning and iterative sprint execution.

Strategic Planning and Cloud ModernizationContribute to enterprise-wide cloud and technology strategy including hybrid multi-cloud direction and the Azure platform roadmap. Translate program goals into operational objectives and workflows. Support cost modeling budgeting resource planning and delivery coordination for multi-million dollar Azure investments. Own Azure delivery input to enterprise modernization AI enablement and data platform programs.

Service Governance and ReportingDefine and enforce standards for Azure service management documentation and performance reporting. Publish executive dashboards on a regular cadence. Collaborate with governance boards audit and executive sponsors to ensure service alignment and oversight. Manage audit readiness remediation tracking documentation accuracy and customer satisfaction feedback loops. Maintain a published product catalog with clear owners SLOs and financial targets.

Azure Network Security and ResiliencyLead delivery of enterprise Azure network architecture including hub-and-spoke design next-generation firewalls and network segmentation. Ensure Azure security hardening (CSPM logging remediation) consistent IAM strategy and Zero Trust principles. Own Azure resiliency and BCDR posture including enterprise backup coverage across IaaS AKS Azure SQL Azure Files Blob Managed Disk and Azure VMware Solution. Champion security awareness in partnership with enterprise information security.

FinOps Cost Transparency and AutomationPartner with the FinOps function to deliver Azure cost transparency chargebacks dashboards budget guardrails tagging and anomaly automation. Own management of Azure reserved instances with clear governance forecasting and variance discipline. Drive rightsizing and evaluate tooling for multi-cloud cost optimization with measurable ROI. Advance infrastructure as code (IaC) automation and golden path adoption in partnership with platform engineering.

Observability and MonitoringEstablish Azure monitoring and observability standards patterns and SLA/SLO frameworks across infrastructure application and AI workloads. Leverage telemetry adoption KPIs and post-incident findings to inform tactical and strategic improvements.

Vendor and Partner ManagementManage day-to-day operational relationships with Microsoft and other strategic cloud security backup and automation partners. Support commercial negotiations drive vendor accountability and ensure contracted resources deliver measurable value.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

• Bachelors degree in Information Technology Computer Science Data Analytics Business Administration Health Informatics or a related field.
• Minimum of 6 years of progressively responsible experience in Azure platform engineering cloud operations IT service delivery or program management including direct leadership of cloud engineering teams.
• Demonstrated ability to lead cross-functional teams manage concurrent initiatives and partner across complex organizational structures.
• Excellent communication skills strategic thinking and the ability to manage ambiguity.
  

Preferred

• Deep hands-on experience with Microsoft Azure (compute networking security IAM PaaS AKS Azure SQL).
• Experience delivering IaC (Terraform) CI/CD and policy-as-code guardrails.
• Familiarity with hub-and-spoke network architectures next-generation firewalls and cloud security posture management.
• FinOps experience across Azure (tagging chargebacks reserved instance management).
• Experience in healthcare life sciences research or other regulated industries.
• Industry certifications such as CISM CISSP or Azure certifications (AZ-104 AZ-305 AZ-500).
• Masters degree in Business Administration Information Systems Public Health or a related field.