Cloud Service Desk Engineer

RiVidium Inc. is seeking a highly qualified Cloud Service Desk Engineer to support a federal client. This position is contingent upon contract award and funding approval. As such this job posting is intended to identify qualified candidates for a potential future opportunity and does not represent a currently available position. The successful candidate will serve as a senior technical contributor responsible for engineering-level escalated service desk support for cloud/endpoint issues device enrollment compliance status identity/access issues telemetry validation and operational runbooks; excludes routine tier 1 help desk.

Primary Responsibilities:

• Provide technical leadership within assigned engineering discipline.
• Design implement document and continuously improve enterprise engineering solutions.
• Collaborate with Government stakeholders and cross-functional engineering teams.
• Support operational readiness modernization troubleshooting and knowledge transfer.
• Develop technical documentation standard operating procedures and implementation guidance.
• Participate in engineering reviews reporting and continuous improvement activities.

Required Qualifications:

• Active Top Secret (TS) security clearance Eight (8) years of experience in Information Technology Endpoint Engineering or Cybersecurity 6 years engineering support for cloud/endpoint environments; experience with M365 Intune endpoint compliance identity support and escalated troubleshooting.

Education / Certifications:

• Bachelors degree or equivalent; Microsoft endpoint/cloud support certifications preferred.

Security Clearance:

• Active Top Secret (TS) security clearance required.

Compensation: $120000.00 - $145000.00 annually

The listed salary range represents a general guideline; however RiVidium Inc. considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidates experience education skills and current market conditions. At RiVidium Inc. it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

Required Experience:

IC