Cloud Service Delivery Manager, AWS Managed Services
Job Location:
Job Location:
Arlington, TX - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
14 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
AWS Managed Services (AMS) is designed to accelerate cloud adoption it simplifies deployment migration and management using automation and machine learning backed up by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management of AWS infrastructure on behalf of customers. It automates common activities such as monitoring patch management security and backup services and provides full life-cycle services to provision run and support infrastructure.
We are looking for someone that is at the forefront of transformational technology and has experience assisting enterprise and government customers take advantage of a growing set of AWS services and features to run their mission-critical applications. The Senior Cloud Service Delivery Manager is engaged with the client account level and is a trusted advisor; providing operational visibility technical guidance consultation and reporting through all phases of the implementation life cycle. The successful candidate will be working closely with other AWS teams to ensure that all changes to a customers environments are smoothly carried out while meeting capacity needs and service level agreements. You will work with senior customer stakeholders and internal AWS teams as both a business and technical advisor ensuring customer workloads are secure performant optimized and ready to scale to the needs of their business.
The ideal candidate must possess customer presentation skills that enable you to represent AWS well within a customers environment and drive discussions with senior personnel regarding operational posture architectural best practices and the latest tools and capabilities available within AWS. You should also have a demonstrated ability to think strategically about business product and technical challenges as you help our customers take advantage of the efficiencies cost savings and quick innovation available in the AWS cloud. You will be surrounded by people who are passionate about cloud computing and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job.
Key job responsibilities
- Earn a Trusted Client Advisory relationship with our clients and team.
- Work with customers to provide visibility and guidance around their AWS Services account through regular operating cadences and partnership
- Provide detailed reviews of service disruptions metrics detailed pre-launch planning.
- Work with the customers on operational and tactical issues.
- Work with application owners to develop and standardize test upgrade and release management processes.
- Engage with Director and C-Level executives to understand business needs.
- Go toe to toe with customer technical stakeholders on most issues.
- Be the voice of the customer and work with internal AWS resources to ensure that the customers SLAs are met.
- Raise internal awareness of customer impacting bugs and/or issues and drive the appropriate prioritization for fixes and/or responses.
- Champion and advocate for customer requirements within AWS (e.g. feature requests).
- Participate in customer requested meetings (onsite or via phone).
- Triage technical issues as an owner
- Provide oversight of escalation prioritization and drive customer communication during critical events.
- Assist in Design/Architecture of AWS and hybrid cloud solutions.
- Establish a working relationships with other AWS account team members such as Technical Account Managers Business Development Managers and others to achieve the best result for the customer.
- Be available outside of business hours to help coordinate handling of urgent issues as needed.
- Ability to travel up to 25%
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
- Bachelors degree
- 4 years of hands-on infrastructure troubleshooting systems administration networking DevOps or applications development experience
- Can commute to the specified work site
- 4 years of customer service experience or experience in leadership or account management positions
- This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.
- Experience in a 24x7 operational services or support environment
- Experience in internal enterprise or external customer-facing environment as a technical lead
- AWS Solution Architect Professional Certification
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
We are looking for someone that is at the forefront of transformational technology and has experience assisting enterprise and government customers take advantage of a growing set of AWS services and features to run their mission-critical applications. The Senior Cloud Service Delivery Manager is engaged with the client account level and is a trusted advisor; providing operational visibility technical guidance consultation and reporting through all phases of the implementation life cycle. The successful candidate will be working closely with other AWS teams to ensure that all changes to a customers environments are smoothly carried out while meeting capacity needs and service level agreements. You will work with senior customer stakeholders and internal AWS teams as both a business and technical advisor ensuring customer workloads are secure performant optimized and ready to scale to the needs of their business.
The ideal candidate must possess customer presentation skills that enable you to represent AWS well within a customers environment and drive discussions with senior personnel regarding operational posture architectural best practices and the latest tools and capabilities available within AWS. You should also have a demonstrated ability to think strategically about business product and technical challenges as you help our customers take advantage of the efficiencies cost savings and quick innovation available in the AWS cloud. You will be surrounded by people who are passionate about cloud computing and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job.
Key job responsibilities
- Earn a Trusted Client Advisory relationship with our clients and team.
- Work with customers to provide visibility and guidance around their AWS Services account through regular operating cadences and partnership
- Provide detailed reviews of service disruptions metrics detailed pre-launch planning.
- Work with the customers on operational and tactical issues.
- Work with application owners to develop and standardize test upgrade and release management processes.
- Engage with Director and C-Level executives to understand business needs.
- Go toe to toe with customer technical stakeholders on most issues.
- Be the voice of the customer and work with internal AWS resources to ensure that the customers SLAs are met.
- Raise internal awareness of customer impacting bugs and/or issues and drive the appropriate prioritization for fixes and/or responses.
- Champion and advocate for customer requirements within AWS (e.g. feature requests).
- Participate in customer requested meetings (onsite or via phone).
- Triage technical issues as an owner
- Provide oversight of escalation prioritization and drive customer communication during critical events.
- Assist in Design/Architecture of AWS and hybrid cloud solutions.
- Establish a working relationships with other AWS account team members such as Technical Account Managers Business Development Managers and others to achieve the best result for the customer.
- Be available outside of business hours to help coordinate handling of urgent issues as needed.
- Ability to travel up to 25%
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
- Bachelors degree
- 4 years of hands-on infrastructure troubleshooting systems administration networking DevOps or applications development experience
- Can commute to the specified work site
- 4 years of customer service experience or experience in leadership or account management positions
- This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.
- Experience in a 24x7 operational services or support environment
- Experience in internal enterprise or external customer-facing environment as a technical lead
- AWS Solution Architect Professional Certification
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at MD Jessup - 153600.00 - 207800.00 USD annually
USA VA Herndon - 153600.00 - 207800.00 USD annually
USA WA Bellevue - 153600.00 - 207800.00 USD annually
USA WA Seattle - 153600.00 - 207800.00 USD annually
Required Experience:
Manager
About Company
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