Cloud Operation Center Engineer Bilingual in Korean

Roles & Responsibilities

1. Firewall Operations & Troubleshooting

• Create modify and manage Palo Alto firewall policies
• Review traffic logs and validate firewall policy changes
• Perform network troubleshooting using packet capture / traffic dumps
• Diagnose issues based on NAT security policies and session states

2. Load Balancer Operations

• Configure and manage Citrix ADC VPX-based load balancers (LB/CLB)
• Manage VIPs services service groups and health checks
• Resolve LB incidents such as backend server failures and connection issues
• Analyze logs using nstrace tcpdump and related tools

3. OpenStack Private Cloud Operations

• Provision deploy and manage OpenStack instances
• Manage volumes shared volumes networks and security groups
• Troubleshoot instance boot failures network issues and volume attachment problems
• Support compute node failures and live migration operations

4. Server Operations & Vendor Support

• Operate Dell servers used as OpenStack compute nodes
• Monitor server health via iDRAC and perform basic maintenance
• Handle hardware failures and coordinate with Dell support
• Support hardware replacement and vendor service activities

5. Storage Operations

• Manage NetApp ONTAP storage systems
• Monitor nodes SVMs volumes and aggregates
• Analyze performance metrics such as latency IOPS and throughput
• Respond to storage incidents and performance degradation issues

6. Linux OS Operations

• Perform Linux system administration and incident troubleshooting
• Handle root password changes mount issues repository issues etc.
• Resolve boot failures filesystem issues and network interface problems
• Analyze system logs and systemd service issues

7. Monitoring & Observability

• Operate monitoring platforms such as Zabbix Grafana and Prometheus
• Monitor servers networks storage OpenStack LB and firewall systems
• Manage alerts dashboards metrics and triggers
• Perform root cause analysis using logs metrics and alerts

8. Automation & Operational Improvement

• Automate deployments and updates using Ansible
• Automate repetitive operational tasks
• Build workflow automation using Microsoft Teams / Power Automate
• Automate alerts reporting approval and request workflows
• Develop scripts using Python Shell or PowerShell
• Leverage AI coding tools for scripting log analysis and documentation

Qualifications :

• Experience in Linux OS administration and troubleshooting
• Understanding of TCP/IP routing NAT and firewall policies
• Hands-on experience with Palo Alto or similar firewalls
• Experience with Citrix ADC VPX or similar load balancers
• Experience with OpenStack or private cloud environments
• Experience with NetApp ONTAP or enterprise storage systems
• Experience with Dell servers and iDRAC-based operations
• Packet capture / traffic dump troubleshooting experience
• Experience with Ansible or scripting for automation
• Ability to perform root cause analysis using logs metrics and network data

Preferred Qualifications

• Experience with Zabbix Grafana or Prometheus
• OpenStack component experience (Nova Neutron Cinder Glance)
• NetApp ONTAP CLI and performance tuning experience
• Citrix ADC nstrace / tcpdump troubleshooting experience
• Microsoft Teams / Power Automate workflow automation experience
• Scripting skills in Python Shell or PowerShell
• Understanding of REST API Webhook JSON YAML
• Git-based version control experience
• Experience with AI-assisted development tools (ChatGPT Copilot etc.)
• Experience using AI for RCA log analysis and automation

Key Skills

OpenStack Palo Alto Firewall Citrix ADC VPX NetApp ONTAP Dell Server/iDRAC Linux Administration Monitoring (Zabbix/Grafana/Prometheus) Ansible Automation Tools Python/Shell/PowerShell TCP/IP Networking Packet Analysis Incident Troubleshooting Vendor Coordination AI-assisted Operations

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time