ClinicPractice Assistant, Pain Management & Spine

Site: Newton-Wellesley Hospital

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Join a compassionate collaborative clinical team where your organization communication skills and patient-first mindset help create a seamless experience for patients and providers every this role you will support busy Spine and Pain Management services by coordinating key administrative functions helping patients navigate appointments and serving as a trusted resource within the practice.

Why Join Us
Our Spine team provides advanced research-backed surgical and non-surgical care for patients with cervical thoracic and lumbar spine conditions. Our Pain Management Service delivers compassionate team-based care for patients experiencing acute chronic and cancer-related pain. Together these teams use a multimodal multidisciplinary approach to create personalized treatment plans focused on improving comfort function and quality of life.

What Youll Do
Support smooth and efficient practice operations by performing both administrative and clinical support functions under minimal supervision.
Manage patient visit workflows including scheduling check-in check-out appointment records and routine patient inquiries.
Assist with patient billing forms scanning documents into the medical record and maintaining accurate documentation.
Serve as a resource and Super User for scheduling registration and billing systems.
Provide assistance guidance and training to Office and Practice Assistants.
Partner with the Supervisor to support daily practice operations and help coordinate staff activities.
Handle phone calls messages prior authorization requests provider questions prescription refill inquiries and test result communications as appropriate.
Perform more complex scheduling functions which may include surgical scheduling schedule changes or schedule blocking.

• High School Diploma or equivalent required.
• 35 years of office experience required.
• Strong technology skills including advanced proficiency with Microsoft Outlook Word Excel and PowerPoint.
• Knowledge of office operations standards and procedures including filing copying scanning printing and faxing.
• Ability to manage non-routine phone calls solve routine issues and communicate clearly with patients providers and team members.
• Strong written communication skills including the ability to compose edit and proofread emails memos letters and other documents.
• Excellent organization and time management skills with the ability to manage multiple priorities effectively.
• A collaborative professional approach and a commitment to supporting high-quality patient care.

At Mass General Brigham employees are our most important resource. We are committed to offering a comprehensive contemporary and highly competitive benefits package designed to support your health financial well-being and life outside of work.

Offerings include:

• Medical dental and vision insurance
• A robust retirement savings program
• Generous paid time off
• Tuition assistance and professional development support
• And other perks!

If you are an experienced administrative professional who thrives in a fast-paced clinical environment and enjoys supporting patients providers and team members we invite you to apply and bring your skills to a mission-driven team at Mass General Brigham.

Onsite

159 Wells Avenue

40

Regular

Day (United States of America)

Pay Range

$19.37 - $27.71/Hourly

Grade

4

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .